Graduate Technical Account Manager

Who You Are

• Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?
• Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?
• Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?
• Curious and proactive — you ask "why" and go find the answer
• A STEM or Economics graduate (or equivalent analytical background)
• Motivated by solving problems methodically, not just ticking boxes
• A confident communicator, both written and verbal
• Interest in learning SQL
• Someone who builds trust easily, with clients and colleagues alike
• Comfortable in the detail — Excel-proficient and not afraid of data
• Organised enough to juggle multiple client priorities without dropping the ball
• Genuinely excited about where AI and emerging tech are taking this industry

What the Job Involves

Fospha is a marketing analytics platform trusted by ambitious ecommerce and retail brands to understand what's really driving their growth. As a Graduate Technical Account Manager, you'll sit right at the centre of that mission — part data analyst, part product expert, part trusted advisor — helping our clients get the most out of their Fospha setup from day one.

• This isn't a graduate scheme where you shadow for a year before doing real work. From week one, you'll be learning to query live data, solve genuine technical problems, and build relationships with client stakeholders. Within your first year, you'll become a genuine expert in how modern attribution and analytics products are built and configured.
• Owning a portfolio of accounts from the moment they sign through to go-live, acting as a key point of contact alongside our Strategic Account Managers
• Driving onboarding speed and quality — you'll be the person making sure clients get value fast, and get it right
• Managing post-go-live implementation requests for our enterprise and growth clients, configuring changes to their live systems
• Querying our database - learning SQL to query Client’s data and solve problems (no previous experience required!)
• Getting hands-on with the product — assessing, configuring, and troubleshooting client account setups using your growing technical knowledge
• Spotting risk early — flagging anything that could threaten adoption or renewal before it becomes a problem
• Building real relationships — you'll be on client calls regularly, and confident, clear communication will become second nature
• Working cross-functionally — partnering with Account Management, Partnerships, Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress
• Using AI to work smarter — we actively want you experimenting with our Gen AI tools to find better, faster ways of working

The Application Process

• 48 hr. take-home data task
• 20-minute screening call with a member of the Talent Team
• In-Person Assessment Centre at our office White City, London
• 1x final interview with SLT in Fospha
• Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!

Benefits

• Pension Scheme
• 25 days holiday (excl. bank holidays) + an extra day for your birthday
• Life Assurance
• Discounts with major retailers
• Free snacks weekly
• Regular socials
• Financial advisor sessions
• Free flu jabs annually
• £1,000 per year to spend on a range of flexible benefits
• Additional leave based on length of service