Graduate Technical Support Analyst

Ready to kick-start your tech career in a place where you can learn fast, solve real problems, and make an impact from day one? At Storyteq, our teams rely on smart, curious people like you to keep our MarTech platforms running like a dream and we’re excited to welcome someone at the very start of their journey.

If you love solving puzzles, helping people, and getting stuck into new tech, this could be your perfect first step into the world of Application Support.

You’ll work within our support window of 08:00–18:00, following one of our rotating shifts:

• 8:00–16:30, 9:00–17:30 & 9:30–18:00

What you’ll be getting up to:

• Help colleagues and clients by investigating issues and solving support tickets
• Troubleshoot application quirks and figure out what’s really going on under the hood
• Work with developers, product teams and other techies to solve bigger challenges
• Keep track of support requests in Jira Service Management
• Create simple, helpful documentation (or even full knowledge base guides!)
• Hop onto ad-hoc projects that give you hands-on experience outside your day-to-day
• Support the service desk with testing and technical investigations
• Help manage change requests and collaborate across teams to roll them out smoothly

How you'll shine:

• Loves solving problems and figuring out how things work
• Can stay calm, positive and friendly even when something breaks
• Has great communication skills and enjoys helping people
• Can juggle tasks without dropping quality
• Is happy to occasionally pitch in with out-of-hours maintenance when needed
• Wants to learn — and soak up lots of in-house training on our platforms

Requirements

This is a graduate friendly role, so don't worry if you don't tick every box yet!

Must-have:

Some SQL knowledge and understanding of relational databases (from uni, projects or internships)

Big bonus points:

• Basics of networking & infrastructure
• Experience with cloud computing (Google Cloud, AWS, etc.)
• Familiarity with API tools like Postman or Insomnia
• Exposure to programming languages (C#, .NET, Java, NodeJS, VueJS, AngularJS)
• Knowledge of monitoring tools (Datadog, New Relic)
• Understanding of deployment tools (Argo CD, Octopus)
• Experience using Jira or Confluence

Benefits

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity!

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.