We’re an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive have seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Responsibilities
- Handling customer calls/emails relating to the installation of Telematics devices in line with company SLAs and metrics.
- Managing service desk tickets raised by other business areas within SLAs.
- Liaising with 3rd party engineering teams to coordinate installation bookings.
- Liaising with customers to arrange and inform of installation dates.
- Handling installation queries from other departments.
- Discussing other Radius products and referring to other divisions.
- Updating customer account information on tickets and CRM to keep all parties informed.
- Working efficiently adhering to departmental processes.
- Notifying the management team of any issues/risks to meeting SLAs.
- Email management from internal and external parties, ensuring responses within SLAs.
- Resolution of customer/engineer queries.
Qualifications
- A minimum of 2:1 in a degree of any subject.
- Excellent communication skills, both written and verbal.
- Ability to develop relationships with the team and wider business.
- Organised and efficient.
- Proactive and forward thinking.
- Able to adapt and succeed in a fast-paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Experience in the use of Microsoft Office - Teams, Word, Excel etc.
Work Culture
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment, and mental health, neurodiversity, and disability support.
We also offer:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
If you feel we are a good match for each other, you can apply online now!
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
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We’re an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive have seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Responsibilities
- Handling customer calls/emails relating to the installation of Telematics devices in line with company SLAs and metrics.
- Managing service desk tickets raised by other business areas within SLAs.
- Liaising with 3rd party engineering teams to coordinate installation bookings.
- Liaising with customers to arrange and inform of installation dates.
- Handling installation queries from other departments.
- Discussing other Radius products and referring to other divisions.
- Updating customer account information on tickets and CRM to keep all parties informed.
- Working efficiently adhering to departmental processes.
- Notifying the management team of any issues/risks to meeting SLAs.
- Email management from internal and external parties, ensuring responses within SLAs.
- Resolution of customer/engineer queries.
Qualifications
- A minimum of 2:1 in a degree of any subject.
- Excellent communication skills, both written and verbal.
- Ability to develop relationships with the team and wider business.
- Organised and efficient.
- Proactive and forward thinking.
- Able to adapt and succeed in a fast-paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Experience in the use of Microsoft Office - Teams, Word, Excel etc.
Work Culture
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment, and mental health, neurodiversity, and disability support.
We also offer:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
If you feel we are a good match for each other, you can apply online now!
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
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