International Passenger Survey Interviewer - Port of Holyhead

Job description

The International Passenger Survey Interviewer position sits within ONS's Survey and Field Operations directorate, playing a crucial role in collecting data that underpins some of the UK's most important economic and social statistics.

This role directly supports the International Passenger Survey, one of ONS's flagship data collection operations that provides essential information on overseas travel, tourism expenditure, and migration patterns.

Working from the Holyhead Port, you'll be part of a national network of interviewers who ensure comprehensive coverage of the UK's major departure points. The data you collect feeds into official statistics used by government departments, businesses, and researchers to understand travel trends and their economic impact.

The role offers exposure to diverse operational environments and the opportunity to develop skills in data collection, customer service, and digital systems. This position provides a foundation for career development within the organization's survey operations, with opportunities to progress into supervisory or specialized roles within our field operations network.

You will be based at Holyhead Port, and this will be regarded as your normal place of work (your base site).

IPS shifts are allocated on a 6-weekly basis with a mixture of AM & PM weekday and weekend shifts.

All shifts are based either quayside or with-in the terminal building at Holyhead. You need to be aware that you will work on a rota basis and that you will need to be available to sign in at workstation as early as 06:00 (AM shifts) and stay until as late as 05:30 AM (Night shifts). Holyhead runs on a 24 hours operation with a mixture of morning, afternoon, evening, and night shifts.

Shift lengths are normally 4 to 6 hours in length. As is normal with the IPS Interviewer positions, any contract awarded will include the requirement to work weekends.

Use of a vehicle is an essential requirement for this post.

Responsibilities

• Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.

• Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.

• Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.

• Be punctual, ensuring shift start times are met.

• Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.

• Collect and transmit high quality data within agreed timeframe and following agreed protocols.

• Be proficient in the digital technology and corporate systems required for your role. · Take responsibility for your breaks, ensuring data collection is not compromised.

• Complete the administrative tasks required for your role as detailed.

• Buddy new interviewers as required, helping them settle into the environment and reach required standards.

• Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.

• Provide constructive feedback to your managers to help the operation and structure perform more efficiently.

Person specification

Essential Criteria:

• Strong interpersonal and communication skills with the ability to engage professionally with diverse members of the public.

• Demonstrated ability to follow detailed instructions and record information accurately.

• Self-motivated and disciplined approach to independent working in a public-facing environment.

• Proficient in the use of tablets and smartphone as these will be used within your work.

Qualifications

A full driving licence and access to a vehicle are essential for this role. You will also be required to hold, or be willing to obtain, business‑use car insurance to cover any travel undertaken as part of your official duties.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing

• Working Together

Benefits

Alongside your salary of £8,270, Office for National Statistics contributes £2,395 towards you being a member of the Civil Service Defined Benefit Pension scheme.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.