Junior Content Designer Undergraduate

Salary

£25,878 per annum

Location

Pity Me, Durham, County Durham

About the role

As a Junior Content Designer on a 12-month undergraduate placement, you'll play a key part in shaping the digital experiences our customers use every day. Working within our Digital Customer Experience team, you'll help create, edit and improve content across our digital platforms, including our website, mobile app, self-service tools and customer communications.

You'll collaborate closely with our Content Designer and the wider digital team to produce content that is clear, accessible and focused on user needs. You'll learn how customer journeys are designed and maintained, update content within our content management system (CMS), and use customer insights to support improvements. Your role will involve reviewing content to make sure it is accurate, consistent and written in plain English, while also contributing to the development of seamless digital experiences.

This placement will give you hands-on experience with digital content creation, UX writing and customer-centric design, all within a team that encourages creativity and continuous improvement.

About you

You're someone who enjoys writing and can naturally explain things in a clear, simple and engaging way. You are curious about digital experiences and interested in how great content helps customers complete tasks with ease. You pay attention to detail, feel confident organising information and are comfortable working with different colleagues from across the business.

You may have some experience creating, editing or writing content, and you're excited to learn more about digital trends, customer journeys and the principles of Plain English. Any exposure to content management systems, UX, user research or digital communications would be helpful but is not essential. Most importantly, you bring enthusiasm, a positive attitude and a willingness to learn.

Please note you will be employed through our provider Pertemps.

Working at NWG

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however, consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all our colleagues, suppliers, customers and third parties.

About us

Here at NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we're committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however, if you have some of the skills listed, we'd encourage you to apply.

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting cooperation, to achieve our corporate objectives.