About the role
As a Junior Copywriter, you’ll play an important role in shaping the written communications our customers receive every day. Working within our Customer Experience team, you’ll support the creation, editing, and maintenance of content across our customer letter suite.
You’ll collaborate closely with business stakeholders and colleagues across the organisation to produce clear, professional customer letters in plain English, aligned with our NWL tone of voice and style.
In this role, you’ll learn how customer journeys work and how written communications support the overall customer experience. You’ll review and update letters to ensure they are accurate, consistent, accessible, and easy to understand, while using customer insights and feedback to support continuous improvement.
You’ll also help explore new ways of working, including the use of tools such as AI (e.g. Copilot), to improve the efficiency and quality of our communications.
This is a great opportunity to develop your writing, editing, and stakeholder skills in a team that is focused on delivering outstanding customer experiences and continuous improvement.
About you
You’re someone who enjoys writing and can communicate information in a clear, simple, and engaging way. You have a keen interest in language and customer experience, and you understand the importance of writing in plain English.
You’re detail-focused and take pride in producing accurate, high-quality work. You’re comfortable working with colleagues across different teams and are keen to learn, develop, and contribute to improving customer communications.
You may already have some experience in writing, editing, or managing content, and you’re interested in how effective communication can improve customer understanding and satisfaction.
Experience in areas such as customer service, marketing, journalism, or digital content would be beneficial but isn’t essential. What matters most is your enthusiasm, positive attitude, and willingness to learn.
Additional important information
Please note you will be employed through our provider Pertemps.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversations that improve our organisational awareness, understanding, and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however, consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all colleagues, suppliers, customers, and third parties.
About us
At NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however, if you have some of the skills listed, we'd encourage you to apply.
NWG at a glance
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
- Results Driven: We take responsibility for achieving excellent business results.
- Ethical: We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
- Customer Focused: We aim to exceed the expectations of our internal and external customers.
- Innovative: We continuously strive for innovative and better ways to deliver our business.
- One Team: We work together consistently, promoting co-operation, to achieve our corporate objectives.
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About the role
As a Junior Copywriter, you’ll play an important role in shaping the written communications our customers receive every day. Working within our Customer Experience team, you’ll support the creation, editing, and maintenance of content across our customer letter suite.
You’ll collaborate closely with business stakeholders and colleagues across the organisation to produce clear, professional customer letters in plain English, aligned with our NWL tone of voice and style.
In this role, you’ll learn how customer journeys work and how written communications support the overall customer experience. You’ll review and update letters to ensure they are accurate, consistent, accessible, and easy to understand, while using customer insights and feedback to support continuous improvement.
You’ll also help explore new ways of working, including the use of tools such as AI (e.g. Copilot), to improve the efficiency and quality of our communications.
This is a great opportunity to develop your writing, editing, and stakeholder skills in a team that is focused on delivering outstanding customer experiences and continuous improvement.
About you
You’re someone who enjoys writing and can communicate information in a clear, simple, and engaging way. You have a keen interest in language and customer experience, and you understand the importance of writing in plain English.
You’re detail-focused and take pride in producing accurate, high-quality work. You’re comfortable working with colleagues across different teams and are keen to learn, develop, and contribute to improving customer communications.
You may already have some experience in writing, editing, or managing content, and you’re interested in how effective communication can improve customer understanding and satisfaction.
Experience in areas such as customer service, marketing, journalism, or digital content would be beneficial but isn’t essential. What matters most is your enthusiasm, positive attitude, and willingness to learn.
Additional important information
Please note you will be employed through our provider Pertemps.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversations that improve our organisational awareness, understanding, and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however, consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all colleagues, suppliers, customers, and third parties.
About us
At NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however, if you have some of the skills listed, we'd encourage you to apply.
NWG at a glance
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
- Results Driven: We take responsibility for achieving excellent business results.
- Ethical: We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
- Customer Focused: We aim to exceed the expectations of our internal and external customers.
- Innovative: We continuously strive for innovative and better ways to deliver our business.
- One Team: We work together consistently, promoting co-operation, to achieve our corporate objectives.
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