Mandatory Internship - Customer Service Agent (m/f/d)

HYROX: A Global Sports Event Series

HYROX is a global sports event series that combines running and functional fitness training in a unique race format. Founded in Germany in 2017, HYROX has evolved into a worldwide fitness movement with events across five continents, attracting tens of thousands of athletes every season.

Your Key Responsibilities

• Athlete Support: Act as the first-line support for all customer enquiries regarding event results, penalties, and timing discrepancies.
• Query Management: Respond to enquiries within agreed SLA timeframes ensuring a professional, accurate, and empathetic approach.
• Technical Troubleshooting: Investigate details to solve problems and escalate unresolved or technical timing issues to the Timing Team.
• Cross-Departmental Collaboration: Redirect enquiries outside the timing scope to the correct internal teams to maintain seamless communication.
• Continuous Improvement: Use handled enquiries to identify recurring themes for continuous improvement in athlete communications.
• Event Support: Travel to events within the country to provide on-site support.

Your Profile

• Requirement: Mandatory 6-month internship (proof required)
• Education: Ideally a placement student in the 3rd year of a 4-year course.
• Mindset: Highly data-oriented with a strong ability to investigate details and solve problems.
• Experience: Previous knowledge of customer care or sports events is a bonus.
• Communication Skills: Ability to handle athlete queries with empathy while maintaining professional accuracy.
• Flexibility: Willingness to travel to events
• Location: Ideally based in London, but Hamburg is also an option.
• Language: English on C-level is required, German is a plus

What We Offer

• 5% matched pension
• Vitality Healthcare
• Subsidised gym membership
• Fun team environment
• Chance to grow with the biggest current fitness trend
• Discounts in all of our HYROX stores

We are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic. We value diversity and are committed to fostering equal opportunity for all.