New Generations Graduate Programme

Salary Band

Salary: £28,815

Job Description

Ready to launch your career and make a real impact from day one?

Applications are closing soon, making this your final opportunity to join our upcoming Graduate Programme.

Our New Generations Graduate Programme is designed for ambitious graduates who are eager to learn, grow, and contribute to meaningful work. This is more than just a graduate scheme. It's an opportunity to gain hands-on experience, build valuable skills, and develop a rewarding career within a leading financial services organisation.

The NSSL Graduate Experience

As an NSSL Graduate, you'll gain unique insight into how a large-scale financial services operation delivers exceptional outcomes for clients and customers every day.

From the outset, you'll be involved in real business challenges, working alongside experienced colleagues across a variety of functions. You'll discover how operations, technology, data, change, governance, learning, and customer experience come together to drive business success.

Throughout the programme, you'll:

• Gain hands-on experience working on live business projects and strategic initiatives.
• Develop a broad understanding of customer operations, savings, and client delivery.
• Help drive improvements that enhance customer and colleague experiences.
• Use data and insight to support decision-making and identify opportunities for change.
• Collaborate with colleagues across the organisation and build a strong professional network.
• Develop valuable skills in stakeholder management, problem solving, communication, and project delivery.
• Share your ideas, challenge the status quo, and contribute to shaping the future of how we work.

You'll be supported every step of the way by experienced leaders, mentors, and colleagues who are genuinely invested in your development. The programme offers broad exposure to the business, helping you build both commercial awareness and practical experience in a supportive environment.

By the end of the programme, you'll have developed a strong understanding of financial services, operational excellence, and how businesses create value for customers. Most importantly, you'll have laid the foundations for a successful long-term career, with opportunities to progress into permanent roles across the organisation.

Eligibility Criteria

• Have a 2:1 degree or above in a relevant subject completed in the last 3 years, for example: Data Science, Artificial Intelligence or Business Studies.
• Be available to start on 5th October.
• Be able to commute to our Cobalt Head Office (near Newcastle upon Tyne) on a daily basis.
• Be available to attend interviews during the week commencing 14th September.

About You – Be the Change

We’re looking for graduates who are ready to make a difference and bring our behaviours to life:

Be Curious

You're motivated to learn, ask questions and explore how you can create impact.

Be Courageous

You're willing to challenge the status quo, share new ideas and step outside your comfort zone to drive improvement and innovation.

Be Collaborative

You work well with others, value different perspectives and build strong, positive relationships.

Be Efficient

You look for smarter, simpler ways of doing things—using insight and innovation to improve outcomes.

Be Accountable

You take ownership of your work, act with integrity and deliver on your commitments.

You will also bring:

• A 2:1 degree or above in a relevant subject completed in the last 3 years, for example:
• Data Science
• Artificial Intelligence
• Business Studies

About Us

Newcastle Strategic Solutions (NSSL) is a leading UK-based financial services outsourcing provider and a subsidiary of Newcastle Building Society. We partner with a range of organisations across the financial services sector, delivering customer service, savings operations, digital solutions, and business support services on behalf of our clients.

At NSSL, we're passionate about creating great customer outcomes, embracing innovation, and continuously improving how we operate. Our people are at the heart of everything we do, and we're committed to developing future talent who can help shape the future of our business.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are; we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance-related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35-hour weekly contract
• 25 days’ annual leave + bank holidays (rises to 30 with length of service)
• The option to buy and sell up to 5 days’ holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible.