Operational Support Officer

Job summary

Join us as an Operational Support Manager (HEO) and play a key role in ensuring the effective running, documentation and continuous improvement of critical data processes across the Office for National Statistics.

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

The Operational Support role can have a wide range of responsibilities and will require the ability to support the team leads and wider teams in the day-to-day activities. You will be responsible for administrative tasks, operational management, improvement of processes and ensuring effective running of operational services and delivery.

Operational Management is solely responsible for supporting and managing a service or product.

The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work. 

As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.

Job description

This role will assist with the collation and documentation of the data processing requirements and early quality checking specifications, and ensure that throughout the process, metadata/data documentation is created to inform later processes.

In this role you will work with the various services across ONS to ensure the data is fit for purpose by business teams. They will help coordinate activities to ensure a successful conclusion within the required timeframe.

As the system is delivered by multiple teams' successful outcomes rely on good communication around the data flows and improving knowledge of the quality of data in earlier phases of the data pipeline. As the long-term aspiration for metadata collated throughout the system to be used in published outputs, the role will be assisting with ensuring documentation is of publishable standard. 

Responsibilities:

• Assisting with documenting structural and technical metadata and detailed quality specifications for priority datasets to support continuous improvement activities.  
• Arranging meetings with stakeholders, managing agenda, taking notes and actions and documenting requirements in line with agreed procedures.
• Collaborating with multiple teams building good working relationships to improve understanding of metadata and quality requirements for priority datasets.
• Developing and maintaining subject matter expertise where needed of ONS Systems and data governance processes.
• Providing support with SharePoint, managing limited access folders and documentation.
• Collating management information for reporting purposes on milestone activities.

Person specification

Essential Criteria

• Adaptable to change and manage workload effectively.
• Excellent attention to detail and ability to identify key information from various sources. 
• Strong communication and interpersonal skills with a proven record of establishing, building, and maintaining relationships with a range of stakeholders. 
• Identifies problems quickly and recognises their impact and works towards effective solutions.
• Strong team working skills and collaborative approach to establish effective working relationships within the team and beyond.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Changing and Improving
• Seeing the Big Picture

Benefits

Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.