Operations Analyst Higher Apprentice Programme 2025 Glasgow

Annual Salary: £24,000 + benefits

Getting qualified. It's a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our Higher Apprenticeship, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one – all whilst gaining a university-level professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background.

Why a Barclays Apprenticeship?

You’ll get the opportunity to earn whilst working towards a Business Management Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start.

We’ve spent 15 years perfecting the support that you’ll receive on our Apprenticeship programme. From day one, you’ll be assigned a Programme Support Manager matched to your needs and background, and together with your People Leader, they’ll support you as an individual. We’ll also match you to an expert in your specialist subject, ready to share their knowledge.

The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in over 40 countries, employing over 80,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick.

Our programme is open to anyone, no matter your background or your age. So you'll be joining an Apprenticeship cohort who are from all different walks of life, whether that’s school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off.

Operations at Barclays

No banking service happens by magic. But that’s how we’d like it to feel for our customers. And to do that, there’s one team we turn to: Operations. As an Apprentice in Operations, your data-driven observations could completely transform the way we work, what we offer and the technology we use. Working in Operations gives you the opportunity to be at the very centre of the business, with day-to-day exposure to many different areas of the bank.

Are you eligible?

First, you’ll need the right qualifications. For the Operations Apprenticeship in Glasgow you'll need four highers (or equivalent) at BBBB including Maths and English.

Beyond that though, we’re also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you’ll turn up every day ready to work hard, push yourself, and think differently about what you’re capable of. You’ll have the backing of a global bank, and you’ll rise to that expectation.

To apply for our apprentice programme you must meet the Government's apprentice funding requirements, and have the legal right to work in the UK for the duration of the apprentice programme. We are not able to provide sponsorship for our apprentice programme.

Working in Glasgow

Our brand new state-of-the-art campus in Glasgow is somewhere you'll want to work. It's the home of a team of 5,500 colleagues who thrive in an environment that's designed with collaboration and the future of work in mind. The campus is made up of creative spaces and technology with hybrid working opportunities at the heart. The campus is inclusive to all, with a specific focus on neurodiversity through our partnership with Scottish Autism.

As well as offering the perfect space for collaborative working, there's also plenty to get involved in outside of your day job. From live music in the canteen, a rooftop bar that overlooks the Clyde for meeting up with colleagues after hours and even an on-site beekeeping club.

Purpose of the role

To support the day-to-day operations of the operations business division by providing insights and expertise that helps more senior colleagues make informed decisions, develop new products and services, and identify new market opportunities.

Accountabilities

• Performance of KYC tasks while following standard procedures related to Client Due Diligence and AML policies.
• Monitoring of real-time transaction flow, trade updates and exception queues to ensure timely and accurate trade representation across systems.
• Address incident, problem and change management issues to improve services across the bank.
• Provision of support to continuous improvement of the operational process and the development of best practices; coming up with ways to improve systems and processes.
• Provision of support for cleared derivatives, performing daily reconciliation of related fees and undertaking a range of complex customer and product-related processing activities.
• Participation in training and development programs to enhance skills and knowledge.

Analyst Expectations

• To meet the needs of stakeholders/customers through operational excellence and customer service.
• Perform prescribed activities in a timely manner and to a high standard.
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of team members.
• Identify and escalate policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct.
• Gain and maintain an understanding of your role, how the team integrates to achieve overall objectives, and the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgments based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.