Senior Service Operations Manager
Location: The location for this role is Titchfield (Fareham).
Salary: £41,985
Working Patterns: All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share
Closing Date: Apply before 11:55 pm on Friday 17th July 2026
Important - For Office for National Statistics (ONS) the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.
Person specification
Essential Criteria:
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Strong operational management experience in complex or high volume service environments, with the ability to maintain consistent delivery under pressure.
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Ability to interpret and use data, MI and insight to inform decisions, monitor performance, and identify risks or improvement opportunities.
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Experience working with suppliers or delivery partners, ensuring service standards, SLAs and operational expectations are met.
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Excellent organisational and planning skills, with the ability to manage competing priorities, deadlines and resource needs.
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Strong communication and stakeholder engagement skills, able to build relationships, influence outcomes and work collaboratively across teams.
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Proven problem solving and decision making skills, with the ability to act in ambiguous situations and escalate appropriately.
The application process requires writing a Personal Statement. Your personal statement should be no longer than 1250 words. You should use this space fully to provide evidence for each Essential Criteria listed in the Person Specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions using the STAR method.
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Situation - the situation you had to deal with
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Task - the task you were given to do
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Action - the action you took
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Result - what happened as a result of your action and what you learned from the experience.
*Please note: ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months.
For more information about this role and to apply, please hit APPLY to be taken to Civil Service Jobs.
Sectors
Locations
Office for National Statistics
Charity, public & civil service +5
About us
The Office for National Statistics is entrusted with the public's data.
Sectors
Locations
Location: The location for this role is Titchfield (Fareham).
Salary: £41,985
Working Patterns: All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share
Closing Date: Apply before 11:55 pm on Friday 17th July 2026
Important - For Office for National Statistics (ONS) the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.
Person specification
Essential Criteria:
-
Strong operational management experience in complex or high volume service environments, with the ability to maintain consistent delivery under pressure.
-
Ability to interpret and use data, MI and insight to inform decisions, monitor performance, and identify risks or improvement opportunities.
-
Experience working with suppliers or delivery partners, ensuring service standards, SLAs and operational expectations are met.
-
Excellent organisational and planning skills, with the ability to manage competing priorities, deadlines and resource needs.
-
Strong communication and stakeholder engagement skills, able to build relationships, influence outcomes and work collaboratively across teams.
-
Proven problem solving and decision making skills, with the ability to act in ambiguous situations and escalate appropriately.
The application process requires writing a Personal Statement. Your personal statement should be no longer than 1250 words. You should use this space fully to provide evidence for each Essential Criteria listed in the Person Specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions using the STAR method.
-
Situation - the situation you had to deal with
-
Task - the task you were given to do
-
Action - the action you took
-
Result - what happened as a result of your action and what you learned from the experience.
*Please note: ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months.
For more information about this role and to apply, please hit APPLY to be taken to Civil Service Jobs.
Office for National Statistics
Charity, public & civil service +5
About us
The Office for National Statistics is entrusted with the public's data.
