Service Project Manager

FIXED TERM – must start week commencing 6 April 2026, end date July 2027

Salary: £26,227.50 per annum - Dependant on the individual

Closing date: Wednesday 25 March 2026 at 9.00 am

AlphaPlus currently has a fixed-term full-time opportunity for a service project manager to join our vibrant service team, commencing in wc 6 April 2026.

This is an excellent opportunity for a self-motivated graduate with a passion for and interest in a career in the education management sector to gain experience working in a fast-moving and dynamic education organisation in a service support role. The postholder will report to the service desk manager and will work together with the trialling and service delivery team and project leaders. You will support large-scale trials of new assessment materials and provide service desk support for schools, depending on business needs and the projects within the team at any given time.

Specifically, this will include support for the NSA Service Desk for schools and local authorities as part of the National Standardised Assessments for Scotland (NSA), for which you will be required to adhere to a shift pattern which covers 08:30 -16:30 or 09:00 – 17:00, to provide a single point of contact to support schools in accessing online assessment materials.

You will also provide cover to support a service desk for candidates as part of a contract for assessment development and delivery for a major UK regulator, as required. For work completed on this project, you will be required to liaise with the project manager and other relevant project staff. The working hours for this are 06:00-14:00.

The position is full-time, working 37.5 hours per week, Monday to Friday, and is Manchester office-based.

We welcome informal enquiries. If you would like an informal discussion about the vacancy, please contact Sophie Woodall, Service Desk Manager who will arrange a convenient time to speak with you.

To be considered for this position, the successful candidate must be available to start the role ideally on 7 April 2026, and no later than 9 April 2026, to attend a comprehensive training programme.

Candidates must possess:

• GCSEs or equivalent in maths and English

• Good set of A levels or equivalent

• Good honours degree or equivalent

• Reasonable fluency with MS Office applications

• Aptitude for adapting to new software and digital services

• Good standard of numeracy and literacy

• Ability to provide first-line editorial checks of project materials

• Effective communicator with great interpersonal skills

• Great stakeholder and engagement skills

Project management, people management and stakeholder management skills are desirable, as are the following:

• Experience in a customer service role

• Experience using CRM/service desk software

• Experience in public sector education

• An understanding of the Gaelic/Scottish education system

A comprehensive induction and training will be available for the successful candidate.

We are an inclusive employer. Job share/other flexible working arrangements may be considered for the right candidate(s). Any such preferences should be indicated at the early application stage and can be discussed further at the interview. The company offers hybrid working (two days per week minimum in the office, with three days working at home). The exact allocation of office-based days is decided by the appointee’s manager, although adaptability remains our policy and approach.

Normally, the role will involve some travel including visits to schools.

Benefits include:

• NEST workplace pension scheme – tier 1

• enhanced sick pay cover

• enhanced maternity/parental leave

• 25 days paid leave plus the eight statutory bank holidays

• commitment to developing the expertise of our employees.

Shortlisted candidates will be invited to an assessment and interview on Monday 30 March or Tuesday 31 March 2026. These dates cannot be varied.

To apply:

Visit the AlphaPlus website Opportunities pages and apply via the published link to the AlphaPlus online application form.

To complete and submit your application, you will also need to upload the following documents:

• Your current CV, tailored to highlight relevant qualifications and experience

• A covering statement which sets out how you meet the competencies relevant to this role, how you meet the most important personal attributes, details of your most significant relevant experience and confirmation of your availability for the published interview and start dates if successful.