Strategy & Business Support Industrial Placement – Change (Business Services)

Job Description

Good Things This Way

If you are an ambitious, go-getter who enjoys solving problems and learning new skills, our 12-month Change Industrial Placement provides a clear pathway into a rewarding career in banking.

We’re looking for high-performing undergraduates to join our Change Industrial Placement where you’ll be aligned to our Business Services team. You’ll help coordinate training, support onboarding, manage budgets, craft communications, and drive continuous improvement through data and reporting.

You’ll gain operational and administrative skills, and your own individual learning pathway to help you get the most from your time with us. You’ll also attend development workshops and complete a project with other placement colleagues, to support our green and sustainability strategy.

Our Change Industrial Placement offers a potential route after university into our Change Development Programme (CDP), making for a valuable first step into banking.

Where You'll be Working

Our Chief Operating Office (COO) is more than technology; it’s the engine behind Nationwide’s transformation into a modern mutual. It’s where strategy meets delivery, and where technology helps us serve our customers better every day.

What You’ll Be Doing

Our Business Services team ensures our services run smoothly and efficiently across our property estate, operations, and supply chain. We support the organisation by managing the spaces, systems, and partnerships that underpin everyday activity.

We’re offering exciting opportunities within our Colleague Enablement and Communications & Engagement teams. Ideal if you're passionate about creating seamless, engaging experiences for colleagues.

As part of our high-performing teams, you’ll:

• Coordinate training events and manage bookings
• Create engaging colleague communications
• Support budget planning and tracking
• Contribute to onboarding experiences, including Early Careers induction activities
• Help drive continuous improvement through data collation and reporting

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Swindon office.

About You

Please note, you must be currently in your second year of university degree to be able to apply for this vacancy

We’re looking for ambitious, purpose driven candidates who want to build a career in Change. You’ll have a determination to push for better, and a focus on delivering for our 16 million members.

What we look for:

• Development is something you expect and embrace.
• You push for high performance – from yourself and those around you.
• You have a high standard of numerical, written, and verbal communication skills.
• You’ll have the ability to analyse and problem solve to identify challenges and propose solutions.
• You’re innovative and have a growth mindset.
• Through research and experience, you’ll have commercial awareness of Nationwide and the Financial Services industry.

You’ll thrive in this Industrial Placement if you have:

• Enthusiasm for solving problems and learning in a dynamic, evolving space.
• A growth mindset, with a clear ambition to develop professionally.
• Strong communication skills, both written and verbal.
• Resilience and tenacity, with the ability to learn from both successes and setbacks.
• A positive attitude and a strong sense of ambition, with motivation and drive to succeed.
• The ability to build effective working relationships and engage confidently with both technical and non-technical stakeholders.

You must be studying toward an undergraduate degree, this can be in any discipline.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

The Extras You’ll Get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice.
• From January 2026, all colleagues will benefit from private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub access for a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but Fairer, More Rewarding, and for the Good of Society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.