Summer Interns - National Services
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General Information
Salary: £25,582
Working Pattern: Full Time
Vacancy Approach: External
Location: Birmingham, Bradford, Bury St Edmunds, Cambridge, Darlington, Havant, Leicester, Loughborough, Manchester, Newcastle-upon-Tyne, Newport, Northampton, Salford, Stoke-on-Trent
Region: East Midlands, Midlands, North East, North West, South East, Wales, West Midlands, Yorkshire and the Humber
Closing Date: 09-Mar-2026
Post Type: Internship
Civil Service Grade: AO
Number of jobs available: 67
Reserve List: 12 Months
Job ID: 15087
Descriptions & Requirements
Job Description
Proud to serve. Proud to keep justice going. We are offering an exciting opportunity to come and join us on a temporary placement to support our services over the summer period.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, ensuring justice works for everyone.
Spread nationally over several sites, our 'National Services' which include Courts & Tribunals Service Centres (CTSCs) and National Business Centres (NBCs) are home to a large part of our workforce. We are working to reform the Justice system, and our National Services exist to support a modern, digital Justice system. These centres offer customer support and back-office teams which support the courts from around the UK.
Key Purpose
We are offering an exciting opportunity to come and join us on a temporary placement to support HMCTS over the summer period. We have several positions based within our National Services sites where you will be part of a team supporting the important work to ensure our services run smoothly.
Successful candidates will be assigned to teams to carry out a variety of general administrative and telephony duties to provide a consistent service that enables cases to move through to conclusion smoothly. As part of your role, you may be required to have regular verbal/written contact with members of the Judiciary, service users, mediators, management, and those within the legal profession.
Working as part of a flexible team, you will be expected to undertake a range of the responsibilities and functions specified. We will provide successful candidates with regular management support and ensure appropriate training is delivered.
Essential Skills, Knowledge, and Criteria
- Ability to work collaboratively in a team environment.
- Excellent customer service skills and communications skills.
- Strong IT, administration, and organisational skills.
- Flexible and adaptive to support business needs.
- Proactive - resolve routine problems and escalate serious issues.
- You must be eligible to work in the UK for the entire duration of the internship.
Applications from students in the final/penultimate year of undergraduate or postgraduate study are particularly welcome; the experience will be beneficial towards your area of study and future career aspirations.
Ways of Working
Successful candidates should be available to commence employment on 22nd June 2026 and be expected to work a minimum of 10 weeks of the 12-week contract. Annual leave provided will be calculated on a pro-rata basis.
As these placements provide business cover during peak leave periods, they will be office-based only and are offered on a full-time basis of 37 hours per week (Monday to Friday).
Due to the short nature of the roles, these are not eligible for skilled worker sponsorship and candidates must have the appropriate right to work at the time of appointment.
Locations:
Role availability varies by location. You will be given the option to select up to 3 preferred locations for your placement. Once placements are confirmed, no location changes can be accommodated. Please ensure you only select locations that you would be willing to commute to and work from for the whole duration of the placement. These roles do not support hybrid working. Whilst the post holder will be allocated to a specific office base, there may be an occasional need to work at other local HMCTS offices.
We have other Summer Intern campaigns for HMCTS Regions across the country. If you apply for more than one Region, you will only be considered for one. If selected for appointment, the Recruitment Team will contact you to identify your preferred location to progress. We are unable to transfer applications between regions or place candidates at sites not listed.
National Business Centre (NBC) Role Purpose:
Our administrative and telephony teams are the core of our NBCs, delivering great customer service to enable Justice. We work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints, and correspondence.
Courts & Tribunals Service Centre (CTSC) Role Purpose:
CTSCs provide hubs for telephony, assisted digital, case progression and hearing support. We provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform. We provide information to resolve customer queries as well as process and update high-volume case details accurately and efficiently. These are predominately telephony-based roles, and you will need to be confident using IT.
Selection Process
The selection process will be conducted on written applications only. No formal interview will be required, instead we will hold informal Microsoft Teams calls with those who pass the sift. If selected for appointment, we will try to match your selected location preferences, but if vacancies in those do not exist, we may offer employment at alternative nearby locations.
A Merit List of applicants meeting the required selection criteria will be kept for up to 6 months. If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences.
Pre-Employment Checks (Vetting)
Candidates who pass the application stage will need to complete pre-employment checks successfully before a provisional offer will be made. Expected start date is the 22nd June 2026. Due to the short-term nature of the role, if pre-employment checks exceed or are expected to exceed a reasonable timeframe (no later than the 1st June 2026), we will not be able to progress your application as we will be unable to accommodate a later start date.
Application
To apply for this exciting developmental opportunity please read the job description and complete the online application form.
You are encouraged to follow the STAR framework when providing evidence.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. The MoJ recruits by merit on the basis of fair and open competition.
Diversity & Inclusion
The Civil Service is committed to attracting, retaining, and investing in talent wherever it is found. MoJ offers adjustments throughout all elements of the recruitment process and in the workplace.
Locations
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Locations
General Information
Salary: £25,582
Working Pattern: Full Time
Vacancy Approach: External
Location: Birmingham, Bradford, Bury St Edmunds, Cambridge, Darlington, Havant, Leicester, Loughborough, Manchester, Newcastle-upon-Tyne, Newport, Northampton, Salford, Stoke-on-Trent
Region: East Midlands, Midlands, North East, North West, South East, Wales, West Midlands, Yorkshire and the Humber
Closing Date: 09-Mar-2026
Post Type: Internship
Civil Service Grade: AO
Number of jobs available: 67
Reserve List: 12 Months
Job ID: 15087
Descriptions & Requirements
Job Description
Proud to serve. Proud to keep justice going. We are offering an exciting opportunity to come and join us on a temporary placement to support our services over the summer period.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, ensuring justice works for everyone.
Spread nationally over several sites, our 'National Services' which include Courts & Tribunals Service Centres (CTSCs) and National Business Centres (NBCs) are home to a large part of our workforce. We are working to reform the Justice system, and our National Services exist to support a modern, digital Justice system. These centres offer customer support and back-office teams which support the courts from around the UK.
Key Purpose
We are offering an exciting opportunity to come and join us on a temporary placement to support HMCTS over the summer period. We have several positions based within our National Services sites where you will be part of a team supporting the important work to ensure our services run smoothly.
Successful candidates will be assigned to teams to carry out a variety of general administrative and telephony duties to provide a consistent service that enables cases to move through to conclusion smoothly. As part of your role, you may be required to have regular verbal/written contact with members of the Judiciary, service users, mediators, management, and those within the legal profession.
Working as part of a flexible team, you will be expected to undertake a range of the responsibilities and functions specified. We will provide successful candidates with regular management support and ensure appropriate training is delivered.
Essential Skills, Knowledge, and Criteria
- Ability to work collaboratively in a team environment.
- Excellent customer service skills and communications skills.
- Strong IT, administration, and organisational skills.
- Flexible and adaptive to support business needs.
- Proactive - resolve routine problems and escalate serious issues.
- You must be eligible to work in the UK for the entire duration of the internship.
Applications from students in the final/penultimate year of undergraduate or postgraduate study are particularly welcome; the experience will be beneficial towards your area of study and future career aspirations.
Ways of Working
Successful candidates should be available to commence employment on 22nd June 2026 and be expected to work a minimum of 10 weeks of the 12-week contract. Annual leave provided will be calculated on a pro-rata basis.
As these placements provide business cover during peak leave periods, they will be office-based only and are offered on a full-time basis of 37 hours per week (Monday to Friday).
Due to the short nature of the roles, these are not eligible for skilled worker sponsorship and candidates must have the appropriate right to work at the time of appointment.
Locations:
Role availability varies by location. You will be given the option to select up to 3 preferred locations for your placement. Once placements are confirmed, no location changes can be accommodated. Please ensure you only select locations that you would be willing to commute to and work from for the whole duration of the placement. These roles do not support hybrid working. Whilst the post holder will be allocated to a specific office base, there may be an occasional need to work at other local HMCTS offices.
We have other Summer Intern campaigns for HMCTS Regions across the country. If you apply for more than one Region, you will only be considered for one. If selected for appointment, the Recruitment Team will contact you to identify your preferred location to progress. We are unable to transfer applications between regions or place candidates at sites not listed.
National Business Centre (NBC) Role Purpose:
Our administrative and telephony teams are the core of our NBCs, delivering great customer service to enable Justice. We work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints, and correspondence.
Courts & Tribunals Service Centre (CTSC) Role Purpose:
CTSCs provide hubs for telephony, assisted digital, case progression and hearing support. We provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform. We provide information to resolve customer queries as well as process and update high-volume case details accurately and efficiently. These are predominately telephony-based roles, and you will need to be confident using IT.
Selection Process
The selection process will be conducted on written applications only. No formal interview will be required, instead we will hold informal Microsoft Teams calls with those who pass the sift. If selected for appointment, we will try to match your selected location preferences, but if vacancies in those do not exist, we may offer employment at alternative nearby locations.
A Merit List of applicants meeting the required selection criteria will be kept for up to 6 months. If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences.
Pre-Employment Checks (Vetting)
Candidates who pass the application stage will need to complete pre-employment checks successfully before a provisional offer will be made. Expected start date is the 22nd June 2026. Due to the short-term nature of the role, if pre-employment checks exceed or are expected to exceed a reasonable timeframe (no later than the 1st June 2026), we will not be able to progress your application as we will be unable to accommodate a later start date.
Application
To apply for this exciting developmental opportunity please read the job description and complete the online application form.
You are encouraged to follow the STAR framework when providing evidence.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. The MoJ recruits by merit on the basis of fair and open competition.
Diversity & Inclusion
The Civil Service is committed to attracting, retaining, and investing in talent wherever it is found. MoJ offers adjustments throughout all elements of the recruitment process and in the workplace.
Related jobs
Conservation Internship Abroad (Voluntary)
Check out our for more information about our projects and destinations.
Charities, NGOs & Non-Profits Internships
London, Dublin, Barcelona, Spain, Paris, France, Tokyo, New York, Sydney, Seoul, San Francisco, Bangkok, Amsterdam, Stockholm, Toronto, ON, Canada
Social Work Internships
Dublin, Melbourne
NGO and Non-Profit Internships
London, Dublin, New York, Bangkok, Madrid, Melbourne
