Technical Application Scientist

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Location: Hub & Hybrid in Cambridge, UK

Contract: Fixed Term 12 month contract (Starting September 2024)

By joining Illumina as a Technical Applications Scientist in the Europe Head Office based in Cambridge UK, you will work on collaborations and in scientific discussions which will enable our customer success across the region. You will have a keen interest and experience in supporting customers and providing the best levels of technical customer care possible. You will have excellent analytical, problem-solving and interpersonal skills as well as the ability to communicate technical information effectively to your customers.

Benefits

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why you

You are a recent molecular biology/bioinformatics graduate or will come from a molecular biology, genetics or bioinformatics background and be passionate about supporting and advising our customers on Illumina products and applications.

Scope of Responsibilities

• Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from both internal and external customers.
• Troubleshoot basic inquiries utilizing foundational knowledge of technical issues to answer routine problems and questions.
• Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers.
• Independently handle both inquiry and complaint cases, and seeks assistance when needed
• Research and provide resolution on routine issues. Triages issues on more complex issues
• Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
• Maintain excellent records via SFDC of all customer interactions
• Develops and maintains networks with internal Technical Application Scientist team

Preferred Background

• M.S or B.S. plus previous relevant lab experience in molecular biology, genetics or bioinformatics
• Biotech experience preferred with previous experience in a direct external customer support role
• Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, sequencing, gene expression analysis, genotyping, and related procedures

What you can expect

Our team members are bright, energetic, and dedicated—they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program including highly competitive salaries accompanied by a market leading benefits package.

You will be part of the global leader in the Sequencing industry where you will find robust growth opportunities and career development within Illumina.

We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.