Technical Support Engineer

Location: This role is located at our Newport office and requires full time attendance to the office location due to the nature of the role.
Salary: £25,954 - £30,395
Working Patterns: All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share, Compressed Hours
Closing Date: Apply before 11:55 pm on Thursday 15th August 2024

Are you intrigued by technology and how things work?

Do you want to kick-start a career in tech?

Are you looking for a place that will support you to grow & develop in your role and beyond?

As a member of the Deskside Team, you will be dealing with service calls relating to IT devices and applications, as well as responsible for designing, creating, supporting & improving new and existing deskside-related infrastructure services, products and platforms.

You'll be exposed to technology such as:

• Microsoft, Apple and Linux technologies and services including Entra, Office 365, Teams, Exchange and Sharepoint
• Application and Operating system deployment using SCCM and Intune
• Virtualisation technologies including VDI
• Networking technologies including RAS and Wifi
• Telephony, Room booking and meeting room technologies
• Print management services.

Along with an interest in technology, you'll need problem-solving skills, the ability to troubleshoot on technology issues, ability to communicate comfortably with a range of colleagues via a range of mediums (electronically, over the phone, in person) and confidence to take ownership of issues and see them to completion.

For a full job description, responsibilities, details and benefits pack, please click the APPLY button to go to Civil Service Jobs.

In return we offer you:

• A market leading pension scheme - our employer contribution rate is around 27%
• A choice of working patterns *for every role* full-time, part-time, job-share.
• Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria)
• Employee Assistance Programmes
• Diversity Network Groups
• Mental Health Allies
• Civil Service Sports and Social club
• Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays
• Blocked out Learning & Development time, with courses & certifications paid for

For more information about this role, a full application pack, and to apply, please click the APPLY button to be taken to Civil Service Jobs.