Undergraduate Digital Service Designer

About the role

Are you looking to kick-start your career and have an interest in digital design? We have a great new opportunity for a Service Designer to join us on a 12-month placement, to work on our customer-facing websites and apps. You will play a key role in shaping digital propositions, ensuring exceptional customer experiences, and driving business success.

You will lead on discovery activities, map user journeys, and translate insights into actionable strategies to create user-centered, efficient solutions.

As the go-to expert for service design, you will champion best practices and align digital experiences with customer needs.

This is an exciting opportunity for an innovative Service Designer to join our Digital Experience team and make a significant impact on our digital products.

About you

We are looking for you to be working towards a degree in a related subject.

You will bring some experience of creating visual processes and journeys, identifying pain points and opportunities, with knowledge in using Sketch, Figma, Invision or similar design tools.

You will be proficient in MS Office 365, including strong Excel skills and will be a logical and solutions-focused thinker, with a great attention to detail.

We are looking for proactive and self-motivated individuals with a drive to provide an exceptional level of customer experience.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion, and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organizational awareness, understanding, and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organization.

Please note this role may require a DBS to be completed prior to employment.

NWG is an inclusive employer who supports the rehabilitation of offenders, but we will not, however, consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all our colleagues, suppliers, customers, and third parties.

About us

Here at NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion, and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however, if you have some of the skills listed, we'd encourage you to apply.

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do, and how we do it.

Our values

Our values describe our main principles, qualities, and attributes. They are the guiding principles that define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

• Results Driven - We take responsibility for achieving excellent business results.
• Ethical - We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
• Customer Focused - We aim to exceed the expectations of our internal and external customers.
• Innovative - We continuously strive for innovative and better ways to deliver our business.
• One Team - We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

• Eyecare
• Discounted Medicals
• Employee Assistance Programme
• Cycle2work
• Buying & selling annual leave
• Long service awards
• Salary sacrifice car scheme
• Computer Loans
• Award-winning wellbeing site
• NWG savings scheme
• Company pension scheme
• Pre-retirement workshops
• Life assurance
• Discounts & cashback offers
• Qualification loan

To find out more about our benefits, see our benefits booklet attached to this advert.