About the Role
Working as part of the Operational Support team, the IT Operational Support Undergraduate will gain hands-on experience across a range of activities including data analysis and reporting, system and vehicle testing, issue investigation and operational support. The role will work closely with Service Owners, suppliers, digital agencies and business teams across Europe, developing an understanding of how customer-facing digital services are delivered and supported throughout their lifecycle.
The placement will also provide opportunities to contribute to service improvements and explore how emerging technologies, including AI and automation, can be used to improve efficiency and customer experience.
Main Responsibilities
- Work as part of the Operational Support team to perform various tasks including supporting with troubleshooting issues, creating management reports, and other general administration tasks.
- Support with the creation and maintenance of tools for data analysis and reporting based on system logs and other data sources, including creating management summaries in PowerPoint.
- Work closely with team members (Service Owners), suppliers/digital agencies, and business users across Europe to deliver an exceptional customer experience.
- Support the delivery of quality solutions to our customers through testing and defect tracking which may include testing mobile devices with vehicles (e.g., Honda super-N).
- Other operational support tasks include maintaining risks, issues & change logs using relevant internal and supplier systems or applications (e.g., SharePoint, JIRA).
- Act as point of contact for product issues, ensuring that they are appropriately escalated within the team.
- Provide general administrative support, such as arranging meetings, taking notes, and preparing meeting minutes.
Qualifications, Skills and Experience
Required
- Must be an undergraduate, undertaking a related degree, looking for a placement as part of their studies.
- Well organized, with a proactive approach and enthusiasm for learning and developing new skills.
- Comfortable working across a variety of activities and priorities in a fast-moving environment.
- Able to manage own time effectively, prioritize tasks and work to deadlines.
- A strong team player with a positive and enthusiastic approach.
- Confident interpersonal skills, with the ability to communicate effectively, both written and verbally, with a diverse range of people at different levels.
- Confident working with large amounts of data and information to support analysis and reporting.
- An interest in digital technology, AI, and automation, with an enthusiasm for exploring how technology can improve processes and efficiency.
Desirable
- Studying towards a degree in Information Technology, Computer Science, Business Information Systems, Data Analytics, Digital Technology, or another relevant subject.
- Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.
Working at Honda
At Honda, we embrace inclusion in our various policies, providing flexibility in working hours and some potential for remote work, provided there's no business requirement to be on-site.
Honda is committed to the principle of equal opportunity in the workplace for all employees. We value and celebrate diversity and are committed to promoting and welcoming the uniqueness and differences of people around the world. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other.
Honda recruits, hires, trains and promotes the most qualified individuals, ensuring everyone has equal opportunities, regardless of personal characteristics or previous career paths.
Sectors
Locations
Sectors
Locations
About the Role
Working as part of the Operational Support team, the IT Operational Support Undergraduate will gain hands-on experience across a range of activities including data analysis and reporting, system and vehicle testing, issue investigation and operational support. The role will work closely with Service Owners, suppliers, digital agencies and business teams across Europe, developing an understanding of how customer-facing digital services are delivered and supported throughout their lifecycle.
The placement will also provide opportunities to contribute to service improvements and explore how emerging technologies, including AI and automation, can be used to improve efficiency and customer experience.
Main Responsibilities
- Work as part of the Operational Support team to perform various tasks including supporting with troubleshooting issues, creating management reports, and other general administration tasks.
- Support with the creation and maintenance of tools for data analysis and reporting based on system logs and other data sources, including creating management summaries in PowerPoint.
- Work closely with team members (Service Owners), suppliers/digital agencies, and business users across Europe to deliver an exceptional customer experience.
- Support the delivery of quality solutions to our customers through testing and defect tracking which may include testing mobile devices with vehicles (e.g., Honda super-N).
- Other operational support tasks include maintaining risks, issues & change logs using relevant internal and supplier systems or applications (e.g., SharePoint, JIRA).
- Act as point of contact for product issues, ensuring that they are appropriately escalated within the team.
- Provide general administrative support, such as arranging meetings, taking notes, and preparing meeting minutes.
Qualifications, Skills and Experience
Required
- Must be an undergraduate, undertaking a related degree, looking for a placement as part of their studies.
- Well organized, with a proactive approach and enthusiasm for learning and developing new skills.
- Comfortable working across a variety of activities and priorities in a fast-moving environment.
- Able to manage own time effectively, prioritize tasks and work to deadlines.
- A strong team player with a positive and enthusiastic approach.
- Confident interpersonal skills, with the ability to communicate effectively, both written and verbally, with a diverse range of people at different levels.
- Confident working with large amounts of data and information to support analysis and reporting.
- An interest in digital technology, AI, and automation, with an enthusiasm for exploring how technology can improve processes and efficiency.
Desirable
- Studying towards a degree in Information Technology, Computer Science, Business Information Systems, Data Analytics, Digital Technology, or another relevant subject.
- Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.
Working at Honda
At Honda, we embrace inclusion in our various policies, providing flexibility in working hours and some potential for remote work, provided there's no business requirement to be on-site.
Honda is committed to the principle of equal opportunity in the workplace for all employees. We value and celebrate diversity and are committed to promoting and welcoming the uniqueness and differences of people around the world. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other.
Honda recruits, hires, trains and promotes the most qualified individuals, ensuring everyone has equal opportunities, regardless of personal characteristics or previous career paths.
