University Placement Service Advisor

Reference number:

JR254429

Location:

Bournemouth

Working pattern:

Full Time, 37.5 hours per week

Contract Type:

Permanent

Number of roles:

1

Salary:

£25,000 per annum plus 10% bonus

We are looking for a University Placement Services Advisor to join our team. The University Placement Service is an in-house service to support students applying to universities by advising on study options and supporting with the application process through to enrolment. We also offer our services and support to students who haven’t studied in one of our pathway colleges.

In this role, you will be working directly with international students. You will also be working with colleagues across the Kaplan International group. You may be required to travel in the UK regularly either to visit universities and/or to our Kaplan colleges to advise students.

You will need to have high levels of engagement with international students and our university partners, a highly proactive approach and the provision of excellent customer service to ensure we provide the highest level of support for our students.

This is an excellent opportunity for an engaging Customer Service Advisor who is looking to expand their skills and build their career with an industry leader.

What you'll bring to the role

• Be passionate about the value of education and student success.
• Have a highly detailed approach.
• Have first-rate interpersonal skills.
• Have an ability to adapt to a variety of tasks and situations.
• Have excellent organizational and time management skills.
• Have empathy and patience, with a student-centered approach.
• Be results-driven and goal-oriented.
• Have a high interest in customer service commitment to excellence.
• Strong intercultural skills.
• Proficiency in Microsoft Office including Outlook and Excel.
• A UK undergraduate degree or equivalent (Desirable).
• Prior experience in student counselling, recruitment, and/or international education (Desirable).
• Knowledge/Experience with UCAS application processes (Desirable).
• A working knowledge of international admissions activity in the UK Higher Education (Desirable).

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching, and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol, and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family.
• 24/7 confidential helpline providing counselling and other support services.
• Company pension contributions.
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels.
• Medicash Health Cash Plan.

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part-time.

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.