Business Analyst - Retail Banking - Internship - UK, Chester

About the business area

The retail side of the UK bank helps customers to take care of their day-to-day finances. We build and provide products and services that include current accounts, credit cards, personal loans, and mortgages, as well as savings and insurance.

This is a business that is customer centric, focused on people and constantly evolving, requiring those who work here to adapt and have a changeable mindset to be able to continue delivering exceptional service in an ever-changing environment.

Who you are

You are naturally curious, love solving problems, and want to make a real impact. Whether it’s improving how things work for our customers or enabling people to work better together, you thrive when you are finding smart solutions.

You don’t need to be a business expert yet – we’ll give you the tools and training. What matters is that you’re open-minded, solutions focused and have a passion for customer service.

You could be a great fit if you’re:

• A team player: You enjoy working with different people, asking questions, and getting to the heart of what needs to change.

• Clear and confident: You can communicate complex ideas simply, whether you’re writing it down or presenting it in a meeting.

• Proactive and solutions-orientated: You don’t wait to be told what to do. You spot problems early and bring forward ideas that add value.

• Always learning: You’re curious about how things work and are excited by new tools, methods and perspectives.

• A natural analyst: You enjoy breaking big problems into smaller parts and using logic, data, and creativity to solve them.

What you’ll do

From day one, you’ll work with teams that help HSBC, and its customers operate smarter, faster, and better.

Here’s a taste of what you will get involved in:

• Our customer is our number one priority, and you will support teams focused on enhancing customer journeys and our digital banking capabilities.

• You could spend time working with our products & propositions teams who ensure the bank has the most appropriate product range, delivers high-quality customer service, develops marketing campaigns, and manages complaints effectively.

• Work on projects that drive our strategy to excel in mass affluent and wealth market segments, such as our Premier proposition.

• Help turn complex information into clear recommendations and present your ideas to senior leaders and decision-makers.

• You are driven by data and will use insights to identify trends and kickstart solutions based on your findings.

What you’ll learn

We’ll kick things off with a week of structured training to get you up to speed. From there, you’ll have a mix of hands-on learning, mentoring, and skills coaching to help you thrive.

You’ll build skills in:

• Business operations: Get hands-on experience at one of the world’s largest banks and learn how big organisations work.

• Stakeholder engagement: understand how to build great relationships and communicate effectively at different levels of the business.

• Making an impact: Be part of change that lasts – gain exposure to on transformation projects that shape the future of HSBC and have a positive impact for thousands of customers worldwide.

​By the end of your internship, you’ll have a clear understanding of the role of a Business Analyst in this area of the bank and where it could take you in your career.

Additional information

We will consider candidates that require visa sponsorship for this role (subject to Home Office guidelines).

Eligibility criteria

• Available to work full time for 10 weeks commencing June 2026

• Expected to graduate in 2027

• Obtained, or expected to achieve, a minimum 2:1 Degree classification or higher or overseas equivalent

• Fluent in English