Customer Finance Graduate Programme

About this programme

Launch your career in Customer Finance.

The Customer Finance Graduate Programme offers a unique opportunity to gain hands-on experience across multiple areas of the business while helping to deliver great outcomes for customers.

Over two years, you'll complete rotations across Credit Risk, Billing, Operational Compliance and Fraud, building skills in:

• Data analysis

• Customer journey management

• Stakeholder engagement

• Regulatory compliance

The programme is designed to provide broad exposure to customer finance, helping you build the knowledge, experience and network needed for a successful career at Sky.

What you'll be doing

Throughout the programme, you'll gain experience across several key Customer Finance functions.

Credit Risk

Learn how Sky manages customer accounts, reduces fraud, supports customers experiencing financial difficulties and works with external partners to deliver positive customer outcomes.

You will:

• Support management information reporting and performance pack preparation.

• Develop an understanding of credit risk reporting and key performance metrics.

• Learn about customer account and debt management journeys.

• Support change initiatives and monitor delivery progress.

• Analyse data to identify trends and insights.

• Gain exposure to third-party supplier and partner management.

Billing

Develop an end-to-end understanding of the billing and payments landscape, ensuring customers are billed accurately and fairly.

You will:

• Learn how billing and payment journeys operate.

• Support reporting and management information activities.

• Contribute to assurance processes and controls.

• Gain exposure to AI-enabled validation and assurance tools.

• Support the delivery of business change initiatives.

• Analyse data to support decision-making and continuous improvement.

Operational Compliance

Gain experience in regulatory compliance and customer protection activities.

You will:

• Develop an understanding of Sky's products, services and customer systems.

• Assist with compliance monitoring activities.

• Support regulatory reporting requirements.

• Help respond to regulatory data requests.

Fraud

Help protect customers and the business from fraud-related risks.

You will:

• Support customer fraud awareness campaigns.

• Work alongside fraud technology teams to understand fraud systems and strategy development.

• Analyse data to support fraud prevention and detection activities.

What you'll learn

Throughout the programme you'll develop:

• Data analysis and reporting skills.

• Customer and commercial awareness.

• Change and project delivery capabilities.

• Stakeholder management, communication and influencing skills.

• An understanding of customer journeys and performance measures.

• Experience working within a regulated environment.

This programme provides a rare opportunity to gain experience across several key Customer Finance functions while making a meaningful contribution to the customer experience.

You'll work alongside experienced professionals, receive structured development support and build the skills needed to accelerate your career.

By the end of the programme, you'll have:

• A strong understanding of customer finance.

• A valuable internal professional network.

• Practical experience across multiple business disciplines.

• The confidence to progress your career within Sky.

What are we looking for?

The one essential requirement is that you're currently in the final year of your undergraduate degree, completing a postgraduate qualification, or have already graduated.

Your degree can be in any subject.

Skills that will help you thrive

• Be curious, collaborative and motivated to make a difference.

• Demonstrate strong analytical and problem-solving skills.

• Have an interest in using data to understand performance and identify opportunities.

• Communicate effectively and build strong professional relationships.

• Work collaboratively with a wide range of stakeholders.

• Demonstrate strong organisational skills and the ability to manage multiple priorities.

• Take ownership of your development with a proactive and curious mindset.

• Adapt quickly and be enthusiastic about working across different teams and business areas.

Right to work

Please be aware that Sky does not offer sponsorship for this role. Employment is contingent on having a valid right to work in the UK for the full duration of the programme.

Further information regarding programme duration can be found on Sky's website.

Your application journey

Here's what to expect, step by step.

Step 1: Apply online

Tell us a bit about yourself, including:

• Your personal details

• Your degree

• Part-time jobs

• Volunteering experience

• Projects and achievements

Once you submit your application, you'll receive a link to begin the digital assessment process.

Please note that you can only apply to one programme per year.

Step 2: Show us your skills

You'll complete two online assessments designed to help Sky understand:

• How you think

• What motivates you

• How you might fit into the programme

Don't worry, you'll have the opportunity to practise beforehand, and Sky will provide guidance to help you prepare.

While you may use AI to help understand Sky and prepare for the process, the assessments themselves must be completed without AI assistance.

Preparation Hub

The Preparation Hub includes:

• Practice exercises

• Insights into the assessment process

• Stories from current graduates and apprentices

• Information about your values and learning style

• Guidance on the types of work that may suit you

Step 3: Virtual Assessment Centre

If you progress to the final stage, you'll be invited to attend a virtual assessment day.

You'll take part in activities designed to demonstrate how you:

• Think critically

• Solve problems

• Work collaboratively with others

The day will also provide insight into what it's like to work at Sky.

Sky will let you know when to expect a decision after the assessment centre has taken place.

Need support?

If you require adjustments during any stage of the recruitment process, let Sky know when you submit your application.

A member of the Early Careers team will contact you if further information is needed.

Where developing you begins

At Sky, your development starts from day one.

Through personalised skills discovery, future-focused learning and real-world experiences, you'll build the confidence and skills needed to thrive.

You'll be supported by:

• A dedicated Early Careers team

• Experienced mentors

• Buddies

• Managers

This support network will provide the guidance, connections and opportunities needed to make the most of your career from the very beginning.

Why Sky?

This is your chance to be part of something big.

The graduate programme places you at the centre of the action, helping to make the magic of Sky happen every day while you learn, grow and develop professionally.

No matter your background, interests or degree subject, there's space for your ideas and ambition.

A career at Sky is where better begins, and it starts with you.

Important information

If your application is successful, your offer will be conditional upon passing a Criminal Record Check.

Application deadline

Applications close on 15 November 2026.

We may close applications earlier than 15 November due to high application volumes. However, this programme will not close before 1 November 2026.

We encourage you to apply as early as possible to avoid disappointment.