Customer Service Associate — Francophone (Early 2027)

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we've helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Start dates: 2027

Are you looking to accelerate your career in a demanding business environment? If you're competitive, comfortable communicating confidently – both on the phone and face-to-face – and determined to grow quickly, being a Partner at Third Bridge may be the right steppingstone for you.

Job Description

Why join us?

We don't just offer a position – we offer you a real springboard. As a Customer Service Associate, you'll develop the business instincts and entrepreneurial spirit that pave the way for an ambitious career in sales, account management, leadership, research, and more. We believe in internal promotion: our best talent is promoted to management positions in less than two years.

This position is for you if you:

• Love dynamic, results-oriented environments

• Have the confidence to take the initiative to call and strike up a conversation with anyone

• Are naturally curious, quick learners and enjoy solving complex problems

• Know how to quickly establish a relationship of trust and be agile

• Are resilient and driven by exceeding your goals

Your missions

You will be at the heart of our business: identifying, contacting and mobilizing industry experts to deliver the information our customers need, often within very tight deadlines. You will spend a large part of your day on the phone, convincing specialists to share their expertise and organizing their exchanges with our customers.

• Manage projects from start to finish, precisely identifying your customers' needs and coordinating calls from experts.

• Approach cold calling experts in a variety of industries, overcoming objections and convincing them to participate.

• Work at a fast pace, managing multiple projects and clients simultaneously.

• Quickly increase your skills in markets, business models and regulatory environments.

• Leverage all of Third Bridge's services to your customers - content library, surveys, advisory and one-on-one calls

What you'll get when you join the team

• Business Expertise: Develop negotiation, relationship development and leadership skills early in your career.

• Customer Exposure: Work alongside leading private equity firms, hedge funds, and advisory firms.

• Clear progression: All of our managers started as Partners. A promotion is available in less than 2 years.

• Personal development budget: A dedicated annual allowance to invest in your progress.

• Want to know more? Take part in our virtual job simulation and find out what this role entails on a daily basis.

Would you like to know more about our Associate position? Take part in our virtual job simulation and find out what this role is all about.

Qualifications

What we are looking for

• Professional command of French essential (written and oral, C1 level minimum).

• You are analytical, ambitious and have already demonstrated your determination - whether through internships, professional experiences, associative responsibilities or any other significant achievement. A spirit of leadership and involvement in extracurricular activities will be appreciated assets.

Additional Information

Salary and benefits:

• The estimated total remuneration for the first year is between £51,000 and £68,000 (based on good to excellent performance), i.e. a base salary of £40,000 supplemented by an uncapped performance bonus, accessible from the second month.

• You will benefit from complete coverage including health, dental, vision and pension contributions.

• We value work-life balance: more than 25 days off, flex days and the ability to work from anywhere for one month a year.

• Be part of a dynamic and caring company culture, with regular social events, professional development opportunities, and a close-knit and ambitious team.

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.