Customer Service (Policy Renewal) – Part Time

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our fantastic Leicester office, which is in the city centre and only a short walk from the train station.


Your role: Joining an extremely busy team, you’ll be dealing with customers who have come to the end of their policy and are looking to renew. So, it’s about explaining why their quote may be different from the previous year, making sure they’re comfortable with their new quote, and handling any of their concerns, so they’re happy to stay with us. That means talking confidently about our products, giving them accurate information first time, and making sure they understand everything, so they don’t need to call us back.

What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company, and community.

Benefits you’ll receive:

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• Generous holiday allowance
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn 500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

This is a part time role, but you will need to work full time (Mon-Fri, 09:00-17:30) for the first 5 weeks during the training period.


Working Hours/ Shift Patterns: We have 3 options for part time hours. You will have the opportunity to select your preferred option if invited for an interview.

Option 1 – Total Hours 19.5
Monday – Start at 11.30 and work for 7.5 hours
Thursday – Start at 14.00 and work for 4 hours
Friday – Start at 14.00 and work for 4 hours
Saturday – Minimum of 4 hours to be completed
or
Option 2 – Total Hours 19.5
Monday – Start at 14.00 and work for 4 hours
Thursday – Start at 14.00 and work for 4 hours
Friday – Start at 14.00 and work for 4 hours
Saturday – Maximum 7.5 hours to be completed
or
Option 3 – Total Hours 19.5
Thursday – Start at 14.00 and work for 4 hours
Friday – Start at 14.00 and work for 4 hours
Saturday – Maximum 7.5 hours to be completed

Sunday – 4 hours to be completed between 9.00 – 13.00

Training: You can choose to join one of our training groups that begin on the 29th July or 26th August. The five weeks of in-office, full-time training will consist of both classroom-based and hands-on learning, and you will then apply your learning and assist our customers under the supervision of our seasoned coaches. Once you finish the 5-weeks intensive training, you will change to your part-time hours and shift schedule.

Please be aware that you cannot have any holiday in the first 7 weeks, which is the Training and Coaching period. This is to ensure that you develop the abilities and self-assurance to work on your own, along with the rest of the group.

Salary: Earn £12,740 for 19.5 hours a week, plus bonus, benefits and pay rise potential.