Customer Support Team Assistant - 1 Yr Placement

Job Description

This is a one-year Industrial Placement starting on 7th September 2026. To be eligible for this programme, you must be currently studying at University and undertaking a one-year industrial placement as part of your course. You must be returning to University in September 2027.

This placement will be based in our Exeter office.

Application Process

We aim to make our application process as simple and straightforward as possible, but also want to ensure candidates have the appropriate skills for the roles they are applying for. Registration is simple and, if eligible for the programme, you will be sent a 30-45 minute online assessment as part of the application process. If you are successful at the assessment, we will be in touch shortly after to arrange the two-stage interview process.

Applications for this programme will be open until we receive enough applications. When that happens, we’ll close the programme to new candidates. Please complete your application as soon as possible to avoid missing out.

Job Purpose

The Client Support Team Assistant will support the Client Support Team to deliver outstanding client service while supporting Front Office and other departments in Arbuthnot Latham.

The successful applicant will have the opportunity to learn the fundamentals of day-to-day banking for both Private and Commercial Clients, Online Banking, case management, and Telephony Support in a back-office environment. The Team Assistant will also support the team with ad hoc system and process testing for change projects, designed to improve ways of working and improve efficiency. A large part of the role will involve working closely with the other areas of the business to provide support for case management, payments, and client queries.

To place the interests of the customer at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and comply with the FCA and PRA's Conduct Rules.

Key Responsibilities

• Dealing with both internal and external client requests via multiple channels including email, online banking secure message and telephone. This includes but is not limited to:
• Payments are made in a timely manner
• Account inquiries including balances, statements requests, transactional queries.
• Handling card related queries, activations, pin reminders, unauthorised card transactions and advising Visa Ops of client movements when going abroad.
• Online Banking and Mobile App queries, secure messages and requests including password resets and online payment verifications.
• Dealing with adhoc administration requests and managing expectations including but not limited to:
• Completing audit letters.
• Logging Errors and Complaints.
• Tax Certificates.

Key Interfaces

• Team members and managers within Client Support Team, Front Office, Treasury, Fraud and wider Operations teams (Payments, Cards, Client Data).

Person Specification

Knowledge / Experience:

• Understanding or interest in Private and/or Commercial Banking within a banking/finance business
• Currently studying business management/economics or study relating to financial services desirable
• Enthusiasm and an ability to demonstrate a positive and flexible approach
• Strong organisational skills
• Strong verbal and written communication skills with an ability to deal with a range of stakeholders
• Good telephone manner
• An analytical mind and an excellent eye for detail with a methodical approach
• Strong numeracy skills will be an advantage
• Team player, supporting both your colleagues and managers in delivering new projects and supporting existing systems
• Self-motivated and driven to learn and develop skills

Qualifications:

• Studying towards a degree

Core Competencies

• Planning and reviewing.
• Team working.
• Communication and confidence.
• Service excellence/Customer Focus.
• Problem Solving and Judgment.