Fleet Performance Associate

Location Hybrid – London + travel to events / customer sites

Type Full-time

Level Junior

About Cordic

At Cordic, we’re changing the tech game in the UK’s private hire and licensed taxi sector. Owned by operators and for operators, we provide fleets with rock-solid and innovative tools to take on ride-hail.

As well as being one of the UK’s largest taxi dispatch software providers, powering fleets nationwide, this year we launched SuperYes, the first cross-dispatch job-sharing network helping fleets boost reliability, fill more jobs, and grow revenue.

With offices in London and St. Ives, near Cambridge, we’re a changeable, close-knit hybrid team that focuses relentlessly on delivering for our customers.

The Role

As a Fleet Performance Associate, you’ll play a key role in the success of fleets using SuperYes. Your focus will be on onboarding fleets into the job-sharing marketplace and then working closely with them to ensure performance standards are met and maintained.

This is a junior, hands-on role suited to someone who enjoys working with customers, analysing performance, and helping businesses improve how they operate.

You’ll report directly to the Fleet Performance Lead and work closely with operations, product, and customer teams.

Key Responsibilities

• Support the onboarding of fleets onto the SuperYes job-sharing marketplace

• Act as a point of contact for fleets during early usage, helping them understand how to succeed on the platform

• Monitor fleet performance against agreed standards and KPIs

• Identify performance issues and work with fleets to improve outcomes

• Collect feedback from fleets and share insights with internal teams

• Maintain accurate records of fleet activity and performance

• Support continuous improvement of onboarding and performance processes

Must-Have Skills & Experience

• Excellent communication skills, both written and verbal

• Comfortable working with customers and building professional relationships

• Good attention to detail and ability to work with data or performance metrics

• Ability to maintain a focus on driving outcomes, even in tough conversations

• Organised, reliable, and able to manage multiple tasks

• Confident using software tools (CRM systems, spreadsheets, dashboards, etc.)

• A proactive attitude and willingness to learn

Nice-to-Have

• Experience in a customer-facing role

• Familiarity with the taxi, private hire, or transport sector

• Experience working in a tech or SaaS business

Why Join Cordic?

• Be part of a business genuinely reshaping the taxi industry

• Work on a new and growing product with real-world impact

• Join a collaborative, supportive team with room to grow

• Gain hands-on experience in fleet operations and performance management

Benefits

• 24 days holiday

• Pension 

• Healthcare 

• Death in service 

• Hybrid working

Salary

• £28k to £32k (negotiable)

Applications and deadline

Please send your CV and covering email outlining why you think you’d be a great match for this role.

Hoping to fill the position to start in January 2026.