Graduate Customer Service Advisor

This is an exciting opportunity for recent graduates seeking to gain experience in the financial services industry. As a Graduate Customer Success Advisor, you will be the first point of contact and provide exceptional service across a range of queries. You will play a crucial role in ensuring customers derive maximum value from our products, fostering long-term relationships, and contributing to their growth and overall satisfaction.

This role involves comprehensive training across various aspects of customer engagement, problem-solving, and product knowledge.

About Us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities—making their business and the economy stronger as a whole. We help businesses get the funds they need, when they need it, often within minutes.

We have already made several billion in funding available to over 100,000 businesses since launching in 2012, and we are positioned as a leading FinTech in Europe. Our mission is to finance one million businesses. We will get there by making our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and 5-star customer service.

Our Culture

We are expanding fast across our offices in London, Leeds, and Frankfurt. With this growth, we are looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.

A Typical Day

• Answer inbound calls to our main line and help with customer onboarding and support, ensuring a smooth and positive initial experience.
• Handle enquiries via phone, email, and chat with professionalism, speed, and a personal touch.
• Spot potential issues and work to resolve them efficiently, aiming for first-contact resolution—often involving technical or financial queries.
• Understand customer needs and act as their go-to advisor, helping them get the most out of our product, one conversation at a time.
• Gather customer feedback to identify areas for improvement as well as points of customer satisfaction.
• Collaborate with internal teams (e.g., Account Managers, Payments team, Credit Analysts) to resolve issues and ensure a seamless customer experience, while gaining exposure to alternate roles.
• Know when to escalate unresolved issues to senior team members and keep customers informed.
• Develop a full understanding of our products, services, and the broader FinTech landscape—training provided, but curiosity is key.
• Maintain accurate customer records and interactions within our CRM system.

What We Are Looking For

• Recent graduate (ideally within the last 1–2 years) from any discipline with a strong academic record.
• Passion for customers: a genuine desire to help people and deliver world-class customer service.
• Strong communicator: clear, concise, empathetic, and confident across channels.
• Analytical and curious: great at problem-solving and eager to understand how things work.
• Calm under pressure: able to handle challenging situations with a positive attitude and adapt to changing priorities.
• Team player: eager to learn from others and contribute positively to a team environment.
• Initiative and proactiveness: a self-starter who takes ownership, seeks solutions, and continuously looks for ways to improve processes and customer experience.
• Detail-oriented: accuracy and care are part of your daily toolkit.
• Tech-savvy: comfortable with technology and quick to learn new systems and tools.

What We Offer

• Progression opportunities across a range of career paths.
• Hands-on experience at a fast-growing FinTech making a real difference for small businesses.
• Competitive salary and benefits package.
• A supportive, inclusive, high-energy culture where your voice matters.
• The chance to shape the customer experience—and your future.

Culture and Values

We hire smart, passionate, humble individuals with a growth mindset. We prioritise learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity and encourage exploration of new areas of interest to help us innovate and improve our products and services. Our friendly, inclusive environment and flexible work policies empower you to thrive both personally and professionally.

Our Offices

• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks.
• Events and clubs, including bingo, comedy nights, yoga classes, football, and more.

Benefits

• Medical insurance from Vitality, including discounted gym membership.
• Private GP service for you, your partner, and your dependents.
• 25 days’ holiday, an extra day off for your birthday, the option to buy or sell five additional days, and unlimited unpaid leave.
• One-month fully paid sabbatical after four years.
• Instant access to emotional and mental health support.
• 3% pension contributions and share options.
• Generous parental leave and a nursery tax benefit scheme.
• Cycle-to-work scheme and electric car scheme.
• Two company retreats a year—we have travelled to France, Italy, Spain, and further afield.

Learning and Development

• A learning and development budget for everyone.
• Company-wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.

Compensation

Salary range: £26.5K – £27.5K.