Implementation Associate - New Graduate Opportunity

We’re looking for a driven graduate to join our Support Team for a 6–12 month placement, with a clear development path toward promotion to Implementation Manager. This is a unique opportunity to gain hands-on experience in SaaS customer success, build strong customer-facing skills, and develop a deep understanding of Uptick’s platform and operations.

You Are:

• A tech-savvy graduate, with an interest in SaaS and digital transformation.
• A strong communicator who can explain technical concepts in a simple way.
• A problem solver who thrives in a fast-paced environment.
• Customer-focused, with a passion for helping people succeed.

Phase 1: Support Team (6–12 months)

• Provide first-line support to customers, troubleshooting issues and ensuring timely resolutions.
• Develop in-depth knowledge of Uptick’s platform, features, and use cases.
• Work closely with customers to understand their needs and guide them through best practices.
• Document common issues and contribute to our knowledge base.
• Collaborate with the Product and Engineering teams to escalate and resolve technical issues.

Phase 2: Implementation Manager (Post-Support)

• Lead onboarding and implementation projects for new customers.
• Deliver training sessions and help customers integrate Uptick into their operations.
• Manage customer relationships and ensure smooth adoption of the platform.
• Work cross-functionally with Sales and Customer Success to drive long-term retention.
• Analyse customer usage data to optimise the onboarding process.

Benefits include, but are not limited to

• A structured career path from Support to Implementation.
• Hands-on training and mentorship to accelerate your growth.
• Exposure to different parts of a SaaS business.
• A collaborative and innovative team culture.
• Private healthcare
• Cycle to work scheme
• More here