Information Systems Support Engineer Internship (12 month fixed term contract) Suited for placement year/ Year in Industry

The Information Systems Support Engineer Role

The Information Systems Support Engineer is responsible for the IT Service Desk, resolving and triaging support requests as well as meeting customer satisfaction and continuous service delivery demands. The IS Department is part of a dynamic, fast-paced environment which provides all aspects of enterprise services to its users.

Key Responsibilities

• To assist all our users with any IT related incidents, ensuring any updates and status changes are logged into the service desk system for tracking and performance monitoring.
• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Take ownership of reported issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other team members or support providers where necessary.
• Install and configure new IT equipment.
• Maintain the configuration management database within the IT service desk application for all assets including servers, desktops, laptops and mobile phones.
• Apply software patches across the estate for Microsoft and non-Microsoft applications.
• Ensure licensing compliance is always maintained.
• Support data backup routines are completed and offline tapes stored appropriately when required.
• Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
• Exhibit a flexible approach to working and provide necessary cover where needed.

Qualifications and Skills

Skills:

• Working towards a degree in a Computing related subject.
• Excellent IT skills and computer literacy.
• Experience configuring and maintaining client hardware.
• Knowledge of troubleshooting various operating systems, servers and applications

Qualifications (but not essential):

• GCSE Grade A-C/9-4 Math’s, English and a Computing related subject or equivalent
• Computing Diploma or equivalent.

Desirable:

• Highly motivated team player with the skills and ability to manage changing priorities.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Good attention to detail and ability to show initiative.
• Ability to plan and prioritise work load without supervision.
• Ability to prioritise and perform under pressure.
• Willing to work flexibly and with enthusiasm.

Additional Requirements

• Driving License.
• Occasional travel to alternative locations in the UK.
• Out of hours work may be required in line with the support needs of the business from time to time.

Note: All candidates must meet the security vetting requirements relevant to the role. For reasons of national security, applicants must be British nationals. Dual nationals may be permitted in exceptional circumstances.