About us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand.
After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark.
This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will have an option to introduce working from home after 6 months service.
About the position
We are seeking an enthusiastic and proactive Junior Service Desk Analyst a passion for IT, technology and customer service. This position requires an individual with excellent written and verbal communication, and good organisation and prioritisation skills. This position is ideal for an individual who is looking to start a career in IT who has a desire to learn new skills.
The successful candidate will learn to provide support to our users. You will prioritise and respond to tickets that come from multiple channels such as email/ticket, chat, and walk-ups (and occasionally via phone). These are raised mostly by internal users; however, you will be expected to communicate with our customers on the rare occasion they need help to resolve technical issues.
When required you will perform diagnostic and root cause analysis. In addition, you will be involved in the monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems, and applications.
About you
Requirements:
-
No Service Desk/IT work experience required (entry level role)
-
Proactive attitude with a desire to help people
-
An enthusiasm to learn (technical and core skills)
-
A keen interest in computers and technology
-
Excellent written and communication skills
-
Good organisation and prioritising skills
-
Ability to take initiative and continuously work to improve your skills and knowledge
You'll get to learn about:
-
IT Service Desk fundamentals
-
Exchange server admin (Mostly Exchange Online)
-
Administration of Entra ID / Intune / SCCM
-
Office / O365 applications including Teams
-
Microsoft Defender
-
Active Directory and Group Policy
Benefits
-
Competitive salary and bonus scheme
-
Hybrid working - 1 day per week working from home (after 6 months service). Up to 1 week fully remote per year (after 6 months service)
-
25 days holiday, rising to 30 after 2 years
-
Enhanced parental leave
-
Contributory pension scheme
-
Private medical insurance scheme
-
Discounts for gym membership, travel & cinema
-
Sabbatical after 10 years of service
Sectors
Locations
Spreadex Limited
Technology +9
About us
UK-based and trading since 1999, Spreadex is the only firm to offer the option of two types of sports betting - fixed odds and spread betting - plus financial trading.
Sectors
Locations
About us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand.
After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark.
This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will have an option to introduce working from home after 6 months service.
About the position
We are seeking an enthusiastic and proactive Junior Service Desk Analyst a passion for IT, technology and customer service. This position requires an individual with excellent written and verbal communication, and good organisation and prioritisation skills. This position is ideal for an individual who is looking to start a career in IT who has a desire to learn new skills.
The successful candidate will learn to provide support to our users. You will prioritise and respond to tickets that come from multiple channels such as email/ticket, chat, and walk-ups (and occasionally via phone). These are raised mostly by internal users; however, you will be expected to communicate with our customers on the rare occasion they need help to resolve technical issues.
When required you will perform diagnostic and root cause analysis. In addition, you will be involved in the monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems, and applications.
About you
Requirements:
-
No Service Desk/IT work experience required (entry level role)
-
Proactive attitude with a desire to help people
-
An enthusiasm to learn (technical and core skills)
-
A keen interest in computers and technology
-
Excellent written and communication skills
-
Good organisation and prioritising skills
-
Ability to take initiative and continuously work to improve your skills and knowledge
You'll get to learn about:
-
IT Service Desk fundamentals
-
Exchange server admin (Mostly Exchange Online)
-
Administration of Entra ID / Intune / SCCM
-
Office / O365 applications including Teams
-
Microsoft Defender
-
Active Directory and Group Policy
Benefits
-
Competitive salary and bonus scheme
-
Hybrid working - 1 day per week working from home (after 6 months service). Up to 1 week fully remote per year (after 6 months service)
-
25 days holiday, rising to 30 after 2 years
-
Enhanced parental leave
-
Contributory pension scheme
-
Private medical insurance scheme
-
Discounts for gym membership, travel & cinema
-
Sabbatical after 10 years of service
Spreadex Limited
Technology +9
About us
UK-based and trading since 1999, Spreadex is the only firm to offer the option of two types of sports betting - fixed odds and spread betting - plus financial trading.
