Placement Student - Engine Business Unit Customer Services

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in adaptability for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for an enthusiastic EBU Customer Services COM student to join our team specializing in Supply Chain Planning for our Supply Liaison business unit in Darlington. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

This role is available to candidates who qualify for a placement year and will commence 7th July 2025.

External Qualifications and Competencies

In this role, you will make an impact in the following ways:

• Responsible for assigned customer accounts for the entire order life cycle to ensure orders are shipped to agreed deadline
• Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders, providing accurate documentation and continual communication to customer throughout the process
• Maintain accurate records of all internal and external interactions in the appropriate database/system
• Prepare and distribute standard and customized internal and customer reports
• Supporting the Customer Order Management departmental goals and initiatives to become a more proactive customer support organization

Additional Responsibilities Unique to this Position

To be successful in this role, you will need the following:

• Enrolled on a Business or Supply Chain focused degree which includes a 12-month industry placement
• Previous customer or supplier facing work experience is beneficial but not essential
• Can use analytical thinking to address problems by investigating, analysing and working collaboratively with other internal cross-functional departments to provide resolution/improvements
• Excellent IT Skills, in particular Excel (Pivot and VLOOKUP), including strong communication (written and oral) and time management skills

Working at Cummins

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression or other status protected by law.