Postgraduate Services Coordinator

Location

University of Warwick Campus, Coventry

Department

Warwick Business School

Position Type

Permanent

Hours

22.5 hours per week

Salary

£26,707 - £30,378 pro rata per annum

About the Role

The WBS Masters team is looking for someone to provide a first-class front-line administration service to our students, professional services staff, and faculty.

In this busy and varied role, you will act as the first point of contact for the WBS Postgraduate campus-based students, and a range of enquirers and stakeholders from across the WBS and the University community. You will be involved in the organisation of extra-curricular activities which help enhance the student experience.

You will also be responsible for providing consistent and high-quality administrative support for the masters’ portfolio professional services team (c.60 headcount).

This is a job share post, working 3 days per week 09:00 - 17:00, actual days to be discussed/agreed.

Some flexibility in working hours may be required on rare occasions (with advance notice).

The role is a student-facing post and is, therefore not eligible for hybrid working arrangements.

About You

You will have experience of delivering excellent customer service through effective team working, preferably in a HE environment. Evidence of well-developed administration skills and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time.

About the Department

Warwick Business School (WBS) is a place where big ideas meet real impact. We’re part of a world-class university, but we’re more than just our reputation. For nearly 60 years, we’ve been helping people turn ambition into action, equipping them to make a real difference in the world.

About Us

We were the first UK business school to achieve triple accreditation (EQUIS, AMBA, AACSB), and our programmes consistently rank among the best. But what really sets us apart is how it feels to be here. We’re down to earth, collaborative, and proud to create a place where staff, students, and alumni feel at home. We want your time here to be as inspiring as it is rewarding, with the support, trust, and opportunities you need to grow both professionally and personally.

Our Vision

The world needs smart ideas, and the leaders who can bring them to life. Those ideas only matter if they can be put into practice. Our vision is simple: to shape the people and ideas that will define what comes next and ensure they have everything they need to make it happen.

Everything we do is underpinned by our CORE values and fueled by a Change Maker mindset. We look for this shared commitment in everyone who joins our community. We nurture that mindset every day by creating a workplace where curiosity is encouraged, ideas are shared openly, and everyone has the chance to turn bold thinking into meaningful action.

Change Makers

• See the bigger picture. They think beyond themselves, seek out different perspectives, and consider the ripple effect of their actions.
• Challenge the norm. They question the status quo and look for better ways to make a difference.
• Have the drive to deliver. They don’t just imagine change; they put in the work to make it happen.

Our CORE Values

• Curiosity. We challenge, explore, and create to build a better future.
• Openness. We welcome ideas, feedback, and change to keep moving forward.
• Restlessness. We’re never content to stand still; we keep striving for more.
• Excellence. We hold ourselves to the highest standards in everything we do.

About the University

We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK. Additionally, 92% of our research is rated world-leading or internationally excellent.

What we Offer

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.

We are proud to be a Living Wage employer.

Our Commitment to Inclusion

Equality, Diversity, & Inclusion

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.

The University will not discriminate against applicants who make a disclosure relating to a conviction.

Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.