Property Viewing Assistant

About Dot Dot Dot

Founded in 2011, Dot Dot Dot is a social enterprise that turns properties which would otherwise stand empty into inexpensive homes. 

Owners benefit from cost-effective property protection. Residents - known as property guardians - gain access to inexpensive housing, and local communities are strengthened by having conscientious, engaged neighbours. 

Because social impact is at the heart of what we do, everyone we house commits to volunteering their time for good causes each month. Since 2011, we’ve housed over 2,000 people and supported them to contribute tens of thousands of hours to a wide variety of charities and community projects.

We work with local councils, housing associations, charities, and trusts, giving them confidence that their buildings are safe, well cared for, and put to good use while awaiting regeneration or sale.

Current areas where we work include:

• Poplar, east London

• Kilburn, northwest London

• Ham, Richmond

• Oxford and Cambridge

• High Wycombe, Buckinghamshire

There are many reasons why someone may become a guardian with Dot Dot Dot. Some are looking to make a career change, or save up for a mortgage. Others want to make new friends and connections. Many simply need housing they can afford and which gives them time to help their community.

Overview of the role

We are looking for some brilliant people to support our core team, running property viewings for potential guardians. You’ll get to host viewings across London and the South-East and explain our business and industry to new applicants.

This role is critical to our operations, allowing us to respond flexibly and effectively in an ever-changing industry and ensuring that every property we manage is swiftly filled with friendly, responsible guardians.

Our property viewings assistants are often the face of Dot Dot Dot on the ground, and act as ambassadors of Dot Dot Dot’s values and brand at all times - they are friendly, act professionally and have a genuine enthusiasm for meeting people and delivering excellent service.

You will run property viewings and assist with administrative functions:

• You’ll greet our applicants on arrival at a meeting point, and guided by a short script, introduce them to the detail of the properties.

• Attend the property before the viewing to ensure that the space is ‘showroom ready’. This may mean light cleaning and attending to any small issues such as light bulb replacement or meter top-up.

• Represent Dot Dot Dot professionally and clearly articulate what we do and what the benefits are.

• With the aid of supporting information, be ready to answer any queries our viewers may have. 

• Be responsible for handling keys to the properties and returning them safely to our office, or lockbox on site.

• Assist the core team with administrative functions to follow up on viewings - including sending out an expression of interest form to viewing attendees.

• Provide feedback on guardian attendance and interest, suggesting ways to improve future viewings and promoting Dot Dot Dot property guardianship as an alternative housing option.

• Contact excellent viewing attendees by phone to gain feedback and provide further information.

• Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.

About You

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.

• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.

• Resourceful and proactive approach - Property viewing assistants experience new places, people and problems every day and the ability to find practical solutions or seek out advice is critical. 

• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed and recorded.

• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet viewing deadlines.

• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings and to give confidence to potential guardians and to clients.

You’ll have the opportunity to deepen your skills in:

• IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.

• Public speaking - learn how to confidently communicate our mission, values and standards at property viewings.

• Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.

• Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or concerns from applicants and clients.

• Practical problem-solving, as you encounter new buildings, locations and challenges and learn how to respond appropriately and pragmatically.

Contract and hours:

Working hours are adaptable and may vary from week to week.

Schedules are typically agreed upon weekly, based on both organisational needs and worker availability. Shifts for this role could be in lunchtime slots, weekday evenings, and at weekends.

The contract type is a casual worker agreement.

Please take a look at our website for further information about Dot Dot Dot and our Team

Location:

You’ll run viewings across Greater London and in the south-east. At other times, you’ll travel to Dot Dot Dot’s office in Stratford, London E15. Training may also take place in various locations across London.