Property Viewings Assistant

Dot Dot Dot - Improving lives in a housing crisis

Our team is focused on improving lives in a housing crisis by turning properties that would otherwise sit empty, into inexpensive housing. And, because we’re all about making a social impact, the people we house - our guardians - make a commitment to volunteer for good causes each month. Since 2011, we have housed over 2,191 people and supported them to give tens of thousands of hours of voluntary help to a diverse range of charitable causes.

We work with local councils, housing associations, charities and trusts, giving them confidence that their buildings are well cared for while they are awaiting regeneration or sale.

We use the property guardian model to achieve social impact, but are also disrupting the property guardian industry, working to push up standards.

We are one of Britain’s largest social enterprises

Collectively, our guardians have given time worth £6.8m to good causes since 2011; that’s the equivalent of one person working full-time for more than 283 years.

A good deal of the volunteering our guardians do happens because they are kind people who want to make a difference and would do so whether or not they were housed by Dot Dot Dot.

However, we dug into the numbers and worked out that more than £2.6m of the value of the time guardians have given to charity is directly due to our efforts. That’s £2.6m contributed to the charitable sector that wouldn’t exist without Dot Dot Dot and its guardians.

We are recognised as a leader in our field

We were named in NatWest’s SE100 Index of leading UK social enterprises. We are also one of the Big Issue’s top 100 Changemakers and a Nesta ‘New Radical’ - naming us among the organisations doing the most to address society’s most pressing problems.

Property Viewings Assistant

We are looking for someone brilliant to support our core team, running property viewings for potential guardians. You’ll get to host viewings across London and the South-East and explain our business and industry to new applicants.

You will:

• Run property viewings at the buildings we manage for potential guardians. You’ll greet our applicants on arrival, and guided by a short script, introduce them to the detail of the properties. Property marketing assistants are ready to answer any queries our viewers may have.
• Provide feedback on guardian attendance and interest, suggesting ways to improve future viewings and promoting Dot Dot Dot property guardianship as an alternative housing option.
• Assist the core team with administrative functions to follow up on viewings - including sending out an expression of interest form.
• Record activities, observations and issues using a range of platforms including Slack messaging platform and Salesforce CRM system.
• Attend Dot Dot Dot’s office for briefings and meetings, and for key management processes.
• Attend brand, sales and customer service training sessions when needed, online or in person.
• Occasionally you might need to attend to property maintenance jobs to ensure the properties are in a presentable state for viewings, or to assist our Services team. This could include changing light bulbs or testing fire alarms.

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful and proactive approach - Property Viewings Assistants experience new places, people and problems every day and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed and recorded.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet viewing deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings and to give confidence to potential guardians and to clients.
• IT literacy - able to use or willingness to learn to use Salesforce, Excel, Slack, Google and other platforms.

As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a pleasant, friendly company environment, a competitive salary, ongoing training and terms of employment which aim to support a good work-life balance.

Location : Dot Dot Dot’s office in Stratford, London E15 with onsite work across greater London and the South-East.

Pay : £15.67 per hour including travel time.

Hours : Hours are adaptable and vary week to week. Work schedules are usually agreed on a weekly basis according to organisation need and worker availability. Work could be across a full day or part day. Some evening work may be required from time to time.

Benefits : Adaptable working hours, travel and food allowance while working onsite, discount on licence fees in Dot Dot Dot properties, monthly company breakfasts.