Resources Placement Student

Student Placement Programme

Are you looking to gain great commercial exposure and 12 months' practical experience that will help you secure a career opportunity when you complete your degree? Then we might be the business for you!

All of our 12-month Student Placements are based at our Birmingham head office and will involve real, practical work. Often this will include specific projects that add value to our business as well as allowing you to showcase your talents.

There is a strong focus on analytical and problem-solving abilities, with all our placements requiring these 2 key attributes as well as the ability to communicate with internal teams and other partner organisations.

Many of the students that join us often return to join our Graduate Programme as a direct entrant once they compete their degree.

Experience Offered

We are looking for someone who is passionate about delivering excellent customer service to our passengers and internal partners. This exciting opportunity is based within the Resources Team, Birmingham.

You will join our team providing the highest standards of resourcing. You will be responsible for delivering roster support with assisting with our system updates regarding admin information as required; creating reports as necessary and assisting existing team with rosters creation.

You should be enthusiastic, a good communicator with strong organisational skills, confident with IT and have an eye for detail.

Usual hours of duty are 08.00 to 16.00 with lunch break Monday to Friday, with occasional weekend work as required.

The training on required systems and tasks to complete will be provided.

Application Process

If you think you have what it takes, you need to complete your online application form.

If you are interested and have the skills for more than one of the placements advertised, you will need to apply for each role separately, however, please indicate this on your application form.

If you are successful at application stage

We will then invite candidates to meet us face to face in February 2026. The Student Placement Programme begins on Monday 6th July 2026 and ends on Friday 17th July 2027.

Salary: £20,084

Closing date for applications: 21st January 2026.

Job Description & Safety Responsibility Statement

THIS IS NOT A KEY SAFETY POST

Purpose Of Job & Principal Accountabilities

• Ensuring the effective performance of the Cross Country Resources offices
• Achieving business and customer objectives
• Providing the highest standard of roster support of Cross Country Crew staff to safety standards
• Ensuring effective liaison and communication with all of the Resources customers and partners
• Achieving and complying with all operational safety requirements
• Participating in the Safety Audit programme and identifying opportunities for improvement
• Complying with all Cross Country Train Crew Conditions of service
• Providing support to other team members and maintaining operations
• Managing leave applications, mutual exchanges, and records
• Managing staff unavailability and records
• Managing banked RDs and records
• Maintaining personal details records for Train Crew in Manpower Planning
• Booking additional taxis/hotels as required
• Managing staff addresses and contact databases
• Supporting incident investigations as required
• Producing daily and weekly status reports and other reports as required
• Providing internal customers with monthly status of outstanding train crew annual leave
• Providing HR admin with advance individual train crew rosters for planning
• Creating and distributing job cards and schedule cards as required
• Contributing to a culture of continuous improvement by identifying and implementing improvements to Resources processes and systems.

Health And Safety Responsibilities

CrossCountry subscribes to six key industry health and safety rules:

• Commitment
• Leadership
• Openness
• Reporting
• Responsibility
• Measurement

Employees are expected to be role models for safety, addressing unsafe conditions and discussing safety issues regularly.

Environmental Accountability

This post holder will be expected to support the CrossCountry Environmental Management System and minimize utility usage. Where waste recycling initiatives have been established, the post holder should endeavor to assist.

CrossCountry Values and Behaviours

This post requires flexibility of hours, location, energy application, and vision as required by the project. Respect for confidentiality is essential, and any breach will be dealt with seriously.

Dimensions of Job & Decision Making Authority

• Authority as agreed by Resource Planning Manager

Key Contacts

Internal: Regional Driver Team Managers, Taxi / bus companies, Regional Customer Service Managers, Drivers, Train Managers/Senior Conductors, Catering staff, Service Centre staff, Cleaners, Station team staff, Team Organisers, Driver Team Managers, Customer Service Managers, Payroll Department, Human Resources Department.

Experience, Knowledge, Qualifications & Training

• Excellent IT literacy
• Experience of achieving deadlines and maintaining excellent attention to detail
• Track record of building effective working relationships
• Proven success in implementing faster and smarter ways of working
• Excellent knowledge of traincrew T&Cs for all grades of CrossCountry staff

Documentation & Equipment

All documentation and equipment issued remain the property of CrossCountry. It is your responsibility to ensure that all property is returned upon termination of your employment.

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