Rooms Division Graduate Programme

Ultimate Leader Programme (ULP) Overview

When you join us on the Ultimate Leader Programme (ULP), you embark on a unique opportunity to be celebrated as the very best in your field. You'll not only learn from your fellow Legends but also through our award-winning Dorchester Collection learning academy. You will achieve the highest standards of service and leadership that will help you build your own career story.

The Ultimate Leaders Programme is a dynamic opportunity underpinned by our 'We Care' culture designed to fast-track you into achieving a supervisory role upon completion. During the programme, you will work in one of our world-renowned hotels and will be supported by our senior leaders to develop the technical and behavioural skills aligned to becoming a hospitality specialist.

Your Journey as a ULP

During your time as a ULP, you will also gain exposure to an array of training material delivered by our Learning & Development team, supported through our Dorchester Collection Learning Academy. When you join us as a ULP, you will have the opportunity to work across our Dorchester Collection UK hotels. You may choose to be based in the town at The Dorchester or 45 Park Lane, in the country at Coworth Park, or even decide on a combination of both or take our extended 18-month programme based in the town and country with accommodation support provided, depending on where your heart lies.

Responsibilities

• Depending on your choice of programme, you will complete a 12-month of two six-month rotations in an operational department in our Rooms division (Housekeeping, Guest Relations, and Front Office) or 18 months of two nine-month rotations in Rooms division both in Town (The Dorchester and 45 Park Lane) and Country (Coworth Park).
• Curate individual guest experiences through your vibrant personality and expertise, ensuring an enhanced guest experience whether in Food and Beverage or Rooms division.
• Connect with our Senior Leadership team through mentorship from the Executive Committee for networking, support, and guidance to become a legendary leader.
• Partner with our L&D team for regular 1-2-1 training and workshops to develop you into a highly skilled leader to lead and motivate teams to deliver the ultimate guest experience.
• Participate in a variety of taskforce opportunities across Dorchester Collection and events such as Chelsea Flower Show and Royal Ascot.
• Attend Finance and Revenue (budget and P&L), Sales, People & Culture, Corporate office, and guest experience sessions as learning is at the forefront of each Dorchester Collection hotel.
• Work on specific industry and development projects including a personal and business focus project.
• Attend a trip to Switzerland where you will receive a Global Management Certificate in Leading and Embracing Organizational Change from Swiss Education Group.
• Work your way up from the front line to a supervisory role and graduate into a full-time permanent position at one of our three hotels.

Qualifications

• You will be a recent Hospitality & Tourism Graduate (or similar), with a keen passion for growing and developing within Hospitality.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a ULP, you'll have the opportunity to bring these to life and continue to create our legacy.
• Great communication skills with a strong customer service ethic are essential as communication is key to running our departments perfectly.

Benefits

As a ULP, here are just some of the great benefits you will receive:

• Complimentary stays including breakfast across the Dorchester Collection Hotels.
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
• Vibrant social events including Summer party and Winter Ball.
• Interest-free loan available to employees towards private tenancy deposits.
• Access to Occupational Health, Chiropodist, Osteopath, Eye Care cashback, CandaLife, Peppy Health, and many more, because we care about our employees.
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, competitive Private Pension Scheme.
• Graduation celebration within the hotel.
• £1000 bonus when you recommend a friend.
• Free meals on duty and uniform dry-cleaning services.