Systems Configurator
Are you passionate about technology, problem-solving, and improving business processes? Join our team and play a key role in delivering and supporting business-critical systems across Office for National Statistics (ONS).
The newly established Economic Statistics Improvement (ESI) Directorate is responsible for delivering the Economic Statistics Plan and setting the strategic direction for how economic statistics are developed, modernised and enhanced across the UK. Its work is focused on ensuring that economic data continues to meet the needs of government, businesses and the public in an increasingly complex and fast-changing environment.
This role sits within the Development Delivery and Support (DDS) Division, part of the Surveys and Economic Statistics (SES) Group. DDS brings together specialists in change delivery, transformation and continuous improvement, working collaboratively to design, develop and implement solutions that strengthen the production of economic statistics.
As part of this team, you will contribute to high-profile programmes of work, collaborating with a diverse range of experts to deliver meaningful change and help shape the future of economic statistics across the UK. This is an exciting opportunity to be involved in modernisation and transformation activity that has a direct impact on the quality, resilience and effectiveness of the UK's statistical system.
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.
Job description
As a Business Systems Configurator Higher Executive Officer (HEO) within the System Support and Configuration Team, you will play a key role in developing, configuring, supporting and maintaining the statistical production systems that underpin the production of the UK's economic statistics.
Acting as a bridge between business users, methodologists, analysts, architects and technical teams, you will help translate business and statistical requirements into effective system solutions. You will support the delivery of system changes, investigate and resolve issues, undertake testing activities, and contribute to the continuous improvement of systems and processes.
You will work primarily with configurable statistical production systems. We are seeking applicants who can demonstrate strong analytical, problem-solving and systems-thinking skills, rather than previous experience of a specific platform.
As ONS continues to modernise its technology landscape, you will collaborate with transformation teams, architects and technical specialists to support the development of new systems and the enhancement of existing services.
The role also involves supporting the implementation of tactical and strategic system changes, working within agreed governance and configuration management processes, and helping ensure statistical production systems remain robust, efficient and fit for purpose.
Working across a variety of systems, services and business areas, you will build strong relationships with colleagues and stakeholders, providing advice, support and guidance on system functionality, business requirements and improvement opportunities. Your contribution will help ensure the continued delivery of high-quality economic statistics that inform decision-making across government and wider society.
This role would suit someone who enjoys problem-solving, systems thinking, stakeholder engagement, business improvement and working with data, technology and operational processes.
Responsibilities
-
Develop and maintain a strong understanding of Economic Statistics production systems, acting as a key link between business users, methodologists and technical teams.
-
Configure, maintain and support business-critical statistical systems, including datasets, classifications, mappings, calculations, workflows and validation processes, in line with agreed standards.
-
Undertake system configuration, testing and quality assurance to ensure systems remain fit for purpose and changes are implemented successfully.
-
Investigate and resolve system, data and processing issues, identifying root causes and using analysis to improve system performance, quality and resilience.
-
Translate business and methodological requirements into effective system solutions, supporting the planning and delivery of system changes, upgrades, releases and wider change programmes.
-
Manage a broad range of work effectively, balancing operational support, change delivery and continuous improvement while maintaining appropriate documentation, governance and audit trails.
-
Work collaboratively across teams, communicating effectively with technical and non-technical stakeholders and supporting team capability through knowledge sharing, training, coaching and good practice.
Person specification
Essential Criteria
-
(LEAD) Analysis and problem solving: Can analyse systems, processes and data-related information, investigate issues affecting service performance or delivery, identify root causes, and develop effective and practical solutions.
-
Delivering a quality service: Has experience of delivering a good, reliable service and taking responsibility for maintaining quality, addressing issues and meeting customer or user needs.
-
Developing and improving systems: Can develop, maintain and review systems and processes, identifying improvements that increase quality, efficiency and provide a better experience for users.
-
Communication: Can communicate clearly both verbally and in writing, with experience of explaining technical information in a straightforward way to non-technical colleagues.
-
Stakeholder engagement: Can build positive relationships with stakeholders, seek input from the right people and consider different views to support effective delivery of objectives.
Behaviours
We'll assess you against these behaviours during the selection process:
-
Changing and Improving
-
Communicating and Influencing
-
Making Effective Decisions
-
Managing a Quality Service
Benefits
Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Sectors
Locations
Office for National Statistics
Charity, public & civil service +5
About us
The Office for National Statistics is entrusted with the public's data.
Sectors
Locations
Are you passionate about technology, problem-solving, and improving business processes? Join our team and play a key role in delivering and supporting business-critical systems across Office for National Statistics (ONS).
The newly established Economic Statistics Improvement (ESI) Directorate is responsible for delivering the Economic Statistics Plan and setting the strategic direction for how economic statistics are developed, modernised and enhanced across the UK. Its work is focused on ensuring that economic data continues to meet the needs of government, businesses and the public in an increasingly complex and fast-changing environment.
This role sits within the Development Delivery and Support (DDS) Division, part of the Surveys and Economic Statistics (SES) Group. DDS brings together specialists in change delivery, transformation and continuous improvement, working collaboratively to design, develop and implement solutions that strengthen the production of economic statistics.
As part of this team, you will contribute to high-profile programmes of work, collaborating with a diverse range of experts to deliver meaningful change and help shape the future of economic statistics across the UK. This is an exciting opportunity to be involved in modernisation and transformation activity that has a direct impact on the quality, resilience and effectiveness of the UK's statistical system.
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.
Job description
As a Business Systems Configurator Higher Executive Officer (HEO) within the System Support and Configuration Team, you will play a key role in developing, configuring, supporting and maintaining the statistical production systems that underpin the production of the UK's economic statistics.
Acting as a bridge between business users, methodologists, analysts, architects and technical teams, you will help translate business and statistical requirements into effective system solutions. You will support the delivery of system changes, investigate and resolve issues, undertake testing activities, and contribute to the continuous improvement of systems and processes.
You will work primarily with configurable statistical production systems. We are seeking applicants who can demonstrate strong analytical, problem-solving and systems-thinking skills, rather than previous experience of a specific platform.
As ONS continues to modernise its technology landscape, you will collaborate with transformation teams, architects and technical specialists to support the development of new systems and the enhancement of existing services.
The role also involves supporting the implementation of tactical and strategic system changes, working within agreed governance and configuration management processes, and helping ensure statistical production systems remain robust, efficient and fit for purpose.
Working across a variety of systems, services and business areas, you will build strong relationships with colleagues and stakeholders, providing advice, support and guidance on system functionality, business requirements and improvement opportunities. Your contribution will help ensure the continued delivery of high-quality economic statistics that inform decision-making across government and wider society.
This role would suit someone who enjoys problem-solving, systems thinking, stakeholder engagement, business improvement and working with data, technology and operational processes.
Responsibilities
-
Develop and maintain a strong understanding of Economic Statistics production systems, acting as a key link between business users, methodologists and technical teams.
-
Configure, maintain and support business-critical statistical systems, including datasets, classifications, mappings, calculations, workflows and validation processes, in line with agreed standards.
-
Undertake system configuration, testing and quality assurance to ensure systems remain fit for purpose and changes are implemented successfully.
-
Investigate and resolve system, data and processing issues, identifying root causes and using analysis to improve system performance, quality and resilience.
-
Translate business and methodological requirements into effective system solutions, supporting the planning and delivery of system changes, upgrades, releases and wider change programmes.
-
Manage a broad range of work effectively, balancing operational support, change delivery and continuous improvement while maintaining appropriate documentation, governance and audit trails.
-
Work collaboratively across teams, communicating effectively with technical and non-technical stakeholders and supporting team capability through knowledge sharing, training, coaching and good practice.
Person specification
Essential Criteria
-
(LEAD) Analysis and problem solving: Can analyse systems, processes and data-related information, investigate issues affecting service performance or delivery, identify root causes, and develop effective and practical solutions.
-
Delivering a quality service: Has experience of delivering a good, reliable service and taking responsibility for maintaining quality, addressing issues and meeting customer or user needs.
-
Developing and improving systems: Can develop, maintain and review systems and processes, identifying improvements that increase quality, efficiency and provide a better experience for users.
-
Communication: Can communicate clearly both verbally and in writing, with experience of explaining technical information in a straightforward way to non-technical colleagues.
-
Stakeholder engagement: Can build positive relationships with stakeholders, seek input from the right people and consider different views to support effective delivery of objectives.
Behaviours
We'll assess you against these behaviours during the selection process:
-
Changing and Improving
-
Communicating and Influencing
-
Making Effective Decisions
-
Managing a Quality Service
Benefits
Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Office for National Statistics
Charity, public & civil service +5
About us
The Office for National Statistics is entrusted with the public's data.
