Telephone Operations Interviewer Manager

Are you a good communicator and leader? Looking for a new challenge? This might be the role for you!

We're looking to add to our Telephone Operations management team, helping to manage a team of interviewers and supporting day-to-day operations.

The interviewer team are responsible for collecting key data to support the production of statistics by conducting telephone surveys across the UK. You'll be managing a number of interviewers, helping to support them in their roles and keeping them motivated to complete their important duties.

To successfully land the role, you'll need experience managing a team in a hybrid working environment, the ability to motivate and develop staff and good communication skills - as well as being able to use Microsoft office programs like Teams, Outlook and Excel.

In return we offer you:

• Hybrid working and flexi-time so you can work around your life, not the other way around!
• A market leading pension scheme - our employer contribution rate is around 29%
• A choice of working patterns *for every role* full-time, part-time, job-share.
• Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria)
• Employee Assistance Programmes
• Diversity Network Groups
• Mental Health Allies
• Civil Service Sports and Social club
• Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years' service in addition to 9 public holidays

Qualifications

• Experience of leading a hybrid team in an operational area with conflicting priorities.
• Evidence of motivating and developing staff to improve performance.
• The ability to work independently as well as in a team.
• Experience in supporting change initiatives.
• Excellent communication skills at all levels and evidence of building effective relationships.
• Be proficient in the use of a laptop and MS products, especially Teams, Outlook, and Excel.

Location:

We operate an adaptable hybrid working model across the UK, with colleagues linked to one of our contractual locations in Newport or Titchfielf and working between office and remote throughout the week. As part of the hybrid working arrangement there is a 40% minimum office attendance requirement.

Available in:

• Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR
• Office For National Statistics, Government Buildings, Cardiff Road, Newport, NP10 8XG