Trainee Client Account Manager (Graduate)

We are looking to directly employ a Trainee Client Account Manager (Graduate) to join the Client Solutions Team, working in both the New Build and Social Refurbishment Housing markets. The role covers the Birmingham area and requires extensive travel across the region, with potential overnight stays. This is a full-time, permanent position offering a competitive salary.

Company Overview

Symphony is the UK’s largest privately owned manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture with a turnover of over £300 million and circa 2000 employees. Our customers include independent retailers, merchants, housebuilders, residential housing developers and social housing providers. We pride ourselves on a diverse product range, including the licensed Laura Ashley kitchen and fitted bedroom furniture brands, cutting-edge supply capabilities, strong sustainability credentials and outstanding service—providing our customers with everything they need to succeed.

Role Overview

As a Trainee Client Account Manager (Graduate), you will support the Client Solutions Team by producing specifications for mixed tenure new build developments and planned refurbishment schemes, while building strong relationships across the housing sector. Live developments will be passed to our Contractor, Skyline, or Special Projects teams for ongoing site management.

Key Responsibilities

• Work closely with Development and Sales Managers/Directors and Architects within the housing market to create specifications for mixed tenure new build schemes that meet clients’ budgets. Once approved, pass live developments to the Contractor or Skyline Teams for site management.
• Develop and grow relationships with key personnel within Client Maintenance and Development teams.
• Build a pipeline of New Build Developments and specifications for clients within the housing sector.
• Forecast pipeline for secured new build work passed to the Contractor or Special Projects teams, as well as planned refurbishment works.
• Conduct Factory and Marketing Suite tours at Head Office to demonstrate the service and products that Symphony can provide.
• Produce monthly reports on all opportunities and sales.
• Maintain customer contact details to ensure records are kept up to date.
• Manage and control the quotation tender process for new business.

Qualifications

• A minimum 2:1 degree in a Business, Engineering, or Design-related subject, achieved either this year or within the last 2 years.
• Ideally, some work experience from a sales or construction background.
• Excellent organisational and administrative skills.
• A strong desire to interact with and build relationships with customers.
• Ability to think outside the box to find solutions.
• A full UK driving licence (travel within the region and across the UK as required).

Skills and Attributes

• Able to manage your own diary and time efficiently and effectively.
• Confident communicator with people at all levels, from site operative to director.
• Team player with a willingness to work as part of a dynamic team.
• Calm under pressure with the ability to maintain deadlines.
• Computer literate, with good PowerPoint and Excel skills.
• Self-motivated and enthusiastic.
• Professionally presentable at all times.

Working Pattern and Benefits

• Home-based, with an expectation to be in the field at least 40% of the working week (Monday–Friday).
• Company car provided.
• Competitive salary and bonus scheme, with an OTE over £40k.
• 25 days’ holiday plus statutory holidays.
• Entry into the company’s Group Self-Invested Pension Scheme.

Career Development

This is an excellent opportunity to build a career in sales and account management within a large, long-established employer that actively promotes from within.