Mitie |

At Mitie, what we do is simple. We work to deliver the exceptional, every day, together. Since 1987, our 72,000 colleagues serve companies and communities across the United Kingdom and the world. We have clients in a range of different sectors from retail to hospitals, schools, and critical government sites. Our work makes a positive difference to millions of people, every day, and we are very proud of this.

Facilities Management goes beyond the day-to-day of building management. Our people assisted by our technology, data and science is how we go the extra mile. We call our approach to delivering exceptional facilities management ‘The Science of Service'.

At Mitie Projects, we address a market worth approximately £19bn annually, covering building infrastructure upgrades, energy and renewables, achieving net zero, designing inspirational workplaces, and modernizing the built environment to improve productivity and connectivity.

We offer end-to-end solutions for property portfolios through consulting and advisory services, professional project services, design and build project delivery, and optimizing asset performance.

We unlock value for our clients by, creating an end to end and full asset life-cycle solution for their property portfolio.

1. Consulting & advisory
   
   We have over 300 consultants who provide a range of services for our Mitie clients. We lead the development and implementation of our client’s: carbon and energy reduction action plans at building, and portfolio estate level; workplace strategies that improve levels of human experience and colleague productivity; and building technology plans that improve building asset and service performance within the building. Through our partnership with Salesforce and our new Net Zero product we can report on scope 1, scope 2 and soon to be scope 3 carbon emissions and can also develop initiatives to reduce their carbon footprint, which is subsequently managed, and benefits tracked.
   
   
   2. Professional Project Services (PPS)
   
   Aligned to this consulting capability is our team of strategic asset and project managers who help our clients get the maximum value from their allocated capital budgets to transform their property portfolios. We support our clients in the design and allocation of their allocated capital budget – ensuring alignment to the Clients real estate team’s business goals. Our PPS teams work as “one” alongside our FM teams, to develop lifecycle asset plans, develop design and cost management solutions for relevant projects and then ultimately own the delivery the projects through our supply chain partners or Mitie self-delivery capability (ADB) in line with agreed budgets and schedules.
   
   3. Design and Build project delivery
   
   We have a wide range of design and build capabilities in-house within Mitie, with a national scale to deliver simple and complex projects within the built environment across all asset classes. We cover all asset classes from: offices, retail, data centres, logistics facilities, schools and higher education, mobile telecommunication infrastructure, hospitals and healthcare as well as military facilities.
   Our design and build services cover: MEP projects (simple and complex), fabric, interior fit out, lighting, HVAC, solar systems, grid and power connections, battery storage, EV charging, fire and security systems.
   Our depth and breadth in product delivery means that we have the ability to integrate individual product solutions to create a full asset strategy, for example, for a new data centre build, we offer: the design and build of the building and structure, the MEP fit out, the power solution and connection to the grid, the fire and security systems, as well as the ability to create renewable power supplies with a battery storage solution.
   
   4. Project Centre of Excellence
   
   The platform underpinning Mitie Projects is the Projects Centre of Excellence - a central enablement capability that drives innovation and productivity, and manages the operating platform including Construction, Design & Management regulations, Project Management playbook, and QHSE standards and training. It also manages our projects technology platform which includes standard project management tools (such as Asite) design technologies, BIM models, and building sensor technologies. It also acts as a knowledge centre to support our 2,500 employees across the business.
   
   5. Optimising asset performance and maximise productivity.
   
   Once built, we complete the asset lifecycle through our facilities management teams – again leveraging data and technology from our technology platform and ensuring a seamless integration with the FM asset management systems from which the operational routines can be then implemented. Over time, we continue to work with our clients on optimising their assets over the longer term, from which new consulting and project assignments may then arise.

Our premise is simple: we work to deliver the exceptional, every day. Working at Mitie isn’t just a ‘job’. Everyone who wears our logo is part of something much bigger – together, our work makes a positive difference to millions of people, each day, every day.

Our culture is underpinned by our Purpose and Promises.

Purpose:

Our expertise, care, technology and insight create amazing work environments, helping our customers to be exceptional every day.

Promise to our customers:

A trusted partner creating exceptional environments for your customers and people, adding value every day.

Promise to our colleagues:

A place to work where you can thrive and be your best every day.

There are five core values that shape how we behave at Mitie:

• We are one Mitie
• We are built on integrity and trust
• We go the extra mile
• Our diversity makes us stronger
• Our customers’ business, is our business

Mitie Projects: Our purpose is to lead the transformation of the built environment in the UK for a sustainable long-term future. Our mission is to provide integrated end-to-end services that advise, consult, design, build, and optimize property portfolios, enhancing shareholder returns. Our vision is to be recognized as a market-leading principal contractor in the UK, specializing in the decarbonization and transformation of built environments to help our clients achieve their business goals.

We believe it’s important that every colleague is rewarded for a job well done. It’s about more than just the numbers on a person's payslip. That’s why we offer a range of benefits, some core, some optional, so that every person’s pay can go further.

Our virtual GP service, Shares scheme, Flexible benefits like dental or mobile insurance, Cycle to work and shopping discounts, is only a little of what’s on offer.

Some will be provided to our colleagues as part of the core employment package whilst others are available to purchase at preferential rates.

And what’s great about these benefits? They’re available to every colleague, no matter what pay bracket.

We also know that being recognised for a job well done, is vital. So, we have a programme that runs year-round. Colleagues can recognise each other for the work they do, aligned to our values. At the end of the year, three top winners are chosen, with a prize fund of over £15,000.

Mitie is a people business. We believe who are people are, where they come from, how they identify, where they have served and their unique skills, are Mitie’s strengths. In short, our diversity makes us stronger.

We’re proud of the work our six Equality, Diversity & Inclusion networks do to create a sense of belonging, where everyone can show up as their true selves.

We are proud of our rich and diverse culture here at Mitie. With over 72,000 employees:

• From 167 different nationalities
• Over 23,000 Women
• Spanning over five generations
• Identifying as disabled and LGBTQ+
• Parents and carers
• Ex-Military personnel

We are continuing to build a culture where everybody belongs, feels comfortable to speak up and be their true selves. That’s what feeds our innovation and drive to create an inclusive workforce directly influencing how we engage with each other, our customers and the communities we work in.

We’ve made progress. But there is still more work to do. We have already made strong progress and progress against our 2030 ED&I commitment: To be representative of the communities and customers we serve from the frontline to board room.

We have employee networks to enable members to discuss issues affecting them with key decision makers, assist in formulating new and reviewing existing policies and procedures, provide a safe space for members to raise their concerns in a confidential environment, and provide an opportunity for members to update each other on local and national policy and developments.

Each network is sponsored by a member of the Executive Leadership Team who is a role model for Equality, Diversity and Inclusion and champions the agenda across the organisation.

We care about our people and prioritise their health and wellbeing. We don’t just create great workspaces for our customers, we create them for our people too. Our offices are created with this in mind, and we use our market leading technology in these spaces. For our people who are at customer sites, we ensure they have access to the best. Our Employee Assistance Programme, 24 hours access to a free virtual GP, and Mental Health, Physical Health and Financial Health courses are just some of what’s available to all colleagues from day one.

Our people’s skills knowledge and behaviours, make a difference to our performance, and sets us apart.

We believe that learning is a right, so we make sure that every Mitie employee has access to our learning platform from day one. We empower our people to take responsibility for their own development journey so it can be personal to them. Whether they are taking their first steps at Mitie, learning how to do their job, or managing their career journey.

Mitie is a profitable, socially responsible and environmentally sustainable business, but there’s still so much to do.

The climate emergency is humanity’s biggest challenge. At Mitie, we support customers in implementing and achieving their net zero ambitions, simultaneously reducing costs, improving efficiency and decarbonising for the good of future generations. We believe our people should understand the consequences of our environmental impact. A strong commitment to sustainability and social change underpins everything we do.

Our ESG strategy sets out actions and outcomes within the Mitie Group to drive positive change. Mitie is committed to achieving net zero carbon across the business by 2025 for Scope 1 and 2 emissions, and Scope 3 by 2035. In March 2023, we received validation from the Science Based Target initiative for near-term, long-term and net zero carbon reduction targets.

Through our ‘do, lead, deliver’ approach, we will continue to reach our goals. Being a proactive leader is the most effective way to combat climate change and increase social value in the communities we serve.