TARGETjobs black logo
Top 10 tools for getting a job in hospitality

Top ten tools for getting a graduate job in the hospitality industry

This overview of the key competencies hospitality employers look for explains the skills you'll need to show evidence of in your graduate job applications.

Without satisfied customers, there is no revenue.

When recruiting graduates, hospitality employers look for a key set of skills. If you are able to provide evidence of occasions when you have used and developed these competencies, you will stand a far better chance against the competition for a graduate job in the industry.

Due to Covid-19, you may find it difficult to gain work in hospitality at the moment. As we explain here, however, recruiters will not view time out of work at the moment as a 'gap' in your CV. Take a look at this article if you'd like advice for searching for work during a pandemic.

1. Customer service. The hospitality profession is a people-oriented industry, and customer service is at the heart of any hospitality business. Without satisfied customers, there is no revenue.

2. Languages. Languages are valuable, as there is huge scope for career opportunities abroad. Language skills are also useful for a UK-based career, as UK hotels have many international guests.

3. Specialist knowledge. You may be able to give yourself an edge by having something up your sleeve from seemingly unrelated work experience. For example, health and safety knowledge or a background in sustainability could be useful.

4. Financial management. Being comfortable with money is only going to help you. Many hospitality roles require you to be able to manage budgets, whether they involve purchasing stock for a hotel or reviewing accounts, as well as dealing with staff wages.

5. Understanding of the industry. Commercial awareness is crucial, whether you work in hotels, restaurants or any other aspect of the hospitality industry. You can develop this by finding practical work experience.

6. Marketing abilities. If you have the ability to spot the unique selling points (USPs) of your employer and its business model, then you can make yourself valuable in the development of your company, support innovation and help to attract customers.

7. IT skills. Hospitality employers welcome IT skills, which could come in useful both for supporting processes such as online booking and for marketing, for example through use of social media.

8. An entrepreneurial approach. The hospitality industry is a fast-paced team environment where an entrepreneurial attitude will help both you and your business to succeed. This means taking an active interest in your patrons’ views, and being able to spot ways to change to increase their satisfaction with the service.

9. Flexibility and adaptability. Many roles in the hospitality industry require you to work with people from a variety of different backgrounds and nationalities. You will be more effective in your work if you are flexible enough to take on board different working cultures and if you appreciate how hospitality differs across the globe.

10. Managerial potential. Management roles in hospitality can cover a broad range of areas, from marketing, financial accounting and managing revenue from rooms to food and beverage management and administration. You'll also need to be able to get the best out of a team.

Supported by

This describes editorially independent and objective content, written and edited by the GTI content team, with which the organisation would like to be associated and has provided some funding in order to be so. Any external contributors featuring in the article are independent from the supporter organisation and contributions are in line with our non-advertorial policy.

Advertising feature by

This describes content that has been written and edited in close collaboration with the organisation, who has funded the feature; it is advertising. We are committed to upholding our ethical values of transparency and honesty when dealing with students and feel that this is the best way not to deceive consumers of our content. The content will be written by GTI editors, but the organisation will have had input into the messaging, provided knowledge and contributors and approved the content.

In Partnership

This content has been written or sourced by AGCAS, the Association of Graduate Careers Advisory Services, and edited by TARGETjobs as part of a content partnership. AGCAS provides impartial information and guidance resources for higher education student career development and graduate employment professionals.