Campus - Graduate Program - Graduate Service Assurance Engineer - 2025 - UK

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexible work arrangement that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specifics

As a participant of our Graduate program, you will have a unique opportunity to accelerate your growth and skills as a Service Assurance Engineer.

Working in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.

Responsibilities may include:

• Onboarding new technologies
• Observability
• Drive Issue Resolution - triage, troubleshoot, resolve
• Lead teams as needed to drive resolution
• Incident Communications

Preferred Qualifications

As a recent Graduate we understand that you won’t have significant experience in industry. We are looking for ambitious & talented individuals that share our company’s value to always do the right thing for our customers, to win as a diverse and inclusive team that respects each other and our differences. Successful candidates will have:

• Some understanding of performance troubleshooting and tuning. As well as implementing high availability solutions like Always on, Clustering, Mirroring etc.
• A desire to increase their DevOps knowledge for highly available IT infrastructure and building live production APIs and services.
• An interest in automation development.
• Some familiarity with Agile or other rapid application development methods.
• A determination to gain hands-on expertise with application design, software development and automated testing.

Minimum Qualifications

• Must have earned a Bachelor's or Master's degree in Computer Science, Computer Engineering, or other technical discipline in the last 2 years or have a graduation date of June –September 2025

Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.

In order for your application to be considered, please complete the below steps:

1. Click on ‘Apply Now’.
2. Create a new username and password
3. Complete and submit your application

Our team will review completed applications on a rolling basis. We would encourage you submit your applications early as applications may close before the deadline. We appreciate your patience while we consider your application and will be in contact with you by 3 December 2024. The deadline for applications is 10 November 2024.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities