Client Experience Analyst

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First – Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you.

Your opportunity

This is a 9-month FTC Business Analyst role focused on supporting the improvement of processes that have been identified as not meeting client expectations.

Your main focus will be on improving client reporting by supporting the CX Delivery Partner(s) within the Client Experience team.

• Partner with the Business

  • Provide professional business analysis

  • Work with the CX team to assist in the development of solutions to build a scalable and robust operating model

• Support the implementation of best-in-class client experiences by:

  • Work closely with Technology and Data teams to ensure business requirements are translated into clear specifications

  • Work with project teams to produce project documentation – e.g., plans, issue logs etc.

• Help to define the to-be operating model and support the safe landing of new processes into BAU

  • Test client reporting outputs for completeness and accuracy

  • Track and follow up activities on the plan and escalate if / when needed

  • Carry out additional duties as assigned.

What to expect when you join our firm

• Hybrid working and reasonable accommodations

• Generous Holiday policies

• Excellent Health and Wellbeing benefits including corporate membership to ClassPass

• Paid volunteer time to step away from your desk and into the community

• Support to grow through professional development courses, tuition/qualification reimbursement and more

• All-inclusive approach to Diversity, Equity and Inclusion

• Maternal/paternal leave benefits and family services

• Complimentary subscription to Headspace – the mindfulness app

• All employee events including networking opportunities and social activities

• Lunch allowance for use within our subsidized onsite canteen

Must-have skills

• A great interest in financial markets, asset management and investing generally, and willingness to rapidly progress this knowledge set

• Effective analytical skills and excellent attention to detail

• Self-starter and proactive

• Intellectual curiosity and aspiration to learn and develop

• Ability to communicate effectively and work

• Ability to work cohesively in a team

• Good planning, organisational and prioritization skills

• Excellent writing and proofreading skills, and a willingness to go the extra mile to ensure data and content is accurate, relevant and consistent

• Good IT skills, including PowerPoint, Excel and Word

• Bachelor’s Degree

• Immediately available preferred

Nice to have skills

• Exposure to Gen AI and Chat GPT

• Experience in writing SQL scripts

• A highly organized, adaptable and pragmatic, problem-solving mindset

Potential for growth

• Mentoring

• Leadership development programs

• Regular training

• Career development services

• Continuing education courses

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

Start date: ASAP

Apply here

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every adaptable working request, we’re happy to be asked about work adaptability and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know.