Graduate Service Management / Service Desk Analyst

Position: Graduate Service Management / Service Desk Analyst

Location: Manchester, UK Starting salary: £25,000

Application requirements:

· Have achieved a 2:1 undergraduate degree in any subject

· Right to work in the UK unsponsored for the duration of the programme

· Ability to be on site 5 days a week

· Openness to working shifts (daytime/early evening)

About the Role

As a Service Desk Analyst, you’ll oversee the performance of several third-party vendors and ensure their services run smoothly. You won’t be doing hands-on technical troubleshooting — instead, you’ll take ownership of service issues, track progress, communicate updates, and make sure everything is delivered on time and to the expected standard. This role is ideal if you enjoy coordination, communication and keeping work moving.

What You’ll Do

· Support day-to-day operations by ensuring all activities are monitored and progressed appropriately.

· Ensure daily operational activities run smoothly by maintaining clear oversight of all open work.

· Maintain strong operational control by keeping track of ongoing tasks and ensuring timely progression.

· Contribute to smooth operational delivery by ensuring all service activities are effectively managed.

Why Grayce?

Grayce specialises in developing high-performing early-career talent and placing them into impactful roles across the UK. For over a decade, we’ve partnered with FTSE 100 and 250 organisations to deliver meaningful change.

As part of our Development Programme, you’ll gain hands-on client experience, receive tailored learning, and work towards industry-recognised certifications. With a focus on capability-building, you’ll be supported to grow into roles across Service Management, IT Operations, PMO and wider change functions.

What makes a great Grayce Analyst?

Education:

· A minimum 2:1 degree in any discipline

Technical Knowledge:

· Strong organisation and attention to detail

· Ability to manage multiple tasks and track progress clearly

Soft Skills:

· Excellent written and verbal communication

· Confident working with technical and non-technical stakeholders

· Proactive, accountable and comfortable taking ownership

Apply now and accelerate your career with Grayce!