Operations Trainee

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

• Clients Come First – Always
• Execution Supersedes Intention
• Together We Win
• Diversity Improves Results
• Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you.

Your opportunity

This is a 12-month trainee programme focusing on gaining firsthand experience in the team and discovering what your future would be like with us through induction, on the job learning, skills trainings and networking.

You will:

• Work closely with the relevant third-party providers ensuring that the levels of oversight and monitoring of controls and processes are set and performed rigorously, to the required levels.
• Carry out the daily checklist tasks to the required level to include – Supporting oversight control functions within Transfer Agency Operations – i.e. monitoring debtors and creditors positions, onsite monitoring of core functions such as investor dealing and settlement, income payments, bank account reconciliations, account maintenance, etc.
• Review and contribute to streamlining processes and controls within the team, reviewing in-house processes with the aim of transitioning processes to external Transfer Agencies, where applicable.
• Help align processes and reporting for our Dublin & Luxembourg Transfer Agency relationships.
• Deal with queries from both internal teams and external clients.
• Point of contact for complex queries and day to day queries received from various internal Sales teams and external clients. 
• Reconciliation of invoices
• Assist with regulatory/ project changes when needed. 
• Provide cover and offer additional support to the wider department. 
• Build relationships with third party suppliers and internal departments.
• Carry out other duties as assigned.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to ClassPass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidized onsite canteen

Must have skills

• Good communication skills with both internal and external parties.
• Good relationship building skills / team player.
• Ability to escalate issues when appropriate.
• Great customer focus.
• Attention to detail.
• Effective problem solver and solution orientated.
• Adaptable and ability to respond effectively to changing business needs.
• Good time management.

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors, we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every adaptable working request, we’re happy to be asked about work adaptability and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know.