Specific duties and the amount of customer or staff contact vary according to the size of employer: hotel managers in larger organisations may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees. Typical responsibilities include:
- recruiting, training and supervising staff
- managing budgets
- maintaining statistical and financial records
- planning maintenance work, events and room bookings
- handling customer complaints and queries
- promoting and marketing the business
- ensuring compliance with health and safety legislation and licensing laws.
Rapid career progression into higher managerial roles is possible both within the UK and overseas. Promotional opportunities are generally best for employees who are willing or able to change job location, to specialise in one area such as marketing, sales or human resources, or to move into related areas of employment.
- Hotel chains
- Independent hotels and motels
- Residential clubs
- Hotel and leisure groups
Vacancies are advertised by recruitment agencies, in local and national newspapers and in publications including Hotel Business, The Caterer and their respective websites. Several large hotel chains also run graduate management schemes.
There are routes into this career for both university graduates and school leavers.
A hotel/catering management or hospitality qualification can be advantageous. Graduates without relevant degrees could obtain a postgraduate diploma in hotel management or build up an extensive amount of experience. A management, languages, leisure, business studies, travel or tourism degree may also be helpful.
Relevant work experience is essential for entry into the profession; this can include hotel, catering, retailing, waitressing or bar work.
To find out how to get into a career in this area via a school leaver route, visit the hospitality and travel section of TARGETcareers, our website aimed at school leavers.
Reliability and stamina are essential in hotel management. You will also need excellent numerical, verbal and written communication skills. Numeracy is particularly important for finance-related and office-based roles, while good interpersonal skills and customer service are vital for roles involving contact with clients. Knowledge of foreign languages can be an advantage.