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Housing adviser: job description

Housing adviser: job description

Housing advisers provide impartial and confidential information, advice and support to individuals about a wide range of housing problems such as homelessness and repossession.
More than 5,000,000 UK homes are owned by local councils and housing associations.

What does a housing adviser do? Typical employers | Qualifications and training | Key skills

The work is varied with duties that range from answering enquiries, interviewing clients, assessing problems and writing reports, to acting as an advocate, lobbying or mediating on a client's behalf and providing legal advice. Other responsibilities include:

  • maintaining records
  • compiling statistics
  • attending meetings
  • interpreting legislation
  • researching cases

Referral and liaison with landlords and related organisations is another key feature of the work.

Typical employers of housing advisers

  • Local authorities
  • Specialist housing advice centres
  • General advice centres such as the citizens advice bureau and independent or neighbourhood advice centres
  • Voluntary and charitable organisations

The small numbers of vacancies and formal training opportunities that arise normally attract strong competition. Jobs are advertised online, in newspapers, in local authority jobs lists and in a range of publications including Opportunities, Municipal Journal and 24 Housing, plus their online equivalents. Directories such as The Municipal Yearbook and the Voluntary Agencies Directory may be helpful for speculative applications.

Qualifications and training required

Previous relevant paid or voluntary work experience is essential prior to entry into the profession. Personality and experience are usually more important than qualifications, although a degree in housing, law, politics, counselling, guidance, psychology, social/community work, public/social administration or social sciences can be helpful.

Key skills for housing advisers

  • Maturity
  • Patience
  • Excellent interpersonal skills
  • Confidence
  • Caring and approachable
  • Resourcefulness
  • Good verbal and written communication skills
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