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Homeless worker: job description

Homeless worker: job description

Homeless workers provide help for people that are homeless or who have housing problems.
According to government statistics, on any one night in 2013, the number of people sleeping rough in the UK was 2,414.

What does a homeless worker do? Typical employers | Qualifications and training | Key skills

Job responsibilities and the amount of contact with the homeless vary according to the size of employer: in larger organisations staff can be mostly office-based, whereas those working for smaller employers may have frequent contact with the homeless. Typical duties include:

  • advising on benefits and financial difficulties
  • creating and maintaining mailing lists and databases of services for the homeless
  • updating and providing information on hostel vacancies and housing rights
  • assessing clients for any statutory rights they have
  • maintaining accurate records such as reports and meetings minutes
  • making referrals
  • planning and delivering workshops
  • liaising with appropriate voluntary and statutory agencies
  • handling correspondence and making telephone calls
  • undertaking publicity tasks to promote awareness
  • recruiting, training and managing employees and volunteers
  • financial/accounts administration
  • encouraging and organising fundraising
  • liaising with volunteers/members of staff

Typical employers of homeless workers

Homeless workers are volunteers or paid employees of charitable and non-profit making organisations such as Crisis and Shelter.

Vacancies are advertised online, by careers services, in newspapers, with Community Care and The Voice, by the Institute of Fundraising, and in specialist charity sector publications such as Charity Times and Third Sector. Speculative applications are advisable, particularly for voluntary work, for which the Voluntary Agencies Directory and Charities Digest may be useful. Local charities and volunteer bureaux can often provide work experience placements.

Qualifications and training required

A proven commitment to the issues surrounding homelessness is more important than academic qualifications. Applicants who can demonstrate that they possess the relevant skills through voluntary or paid work experience are the ones who will beat the competition to the top jobs. A degree in any subject is helpful, particularly qualifications in finance, business studies, management, marketing, public relations or social administration.

Key skills for homeless workers

  • Good communication and interpersonal skills
  • Numerical and IT skills
  • Organisation
  • Teamworking
  • Administrative skills
  • Resourcefulness
  • Flexibility

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