Meet Kate, a Service Analyst

Northumbria University – Psychology



Service Analyst


After graduating from Northumbria University with a degree in Clinical Psychology, I knew I wanted a job that contributed to improving patient outcomes. As a Service Analyst we work closely with our customers, supporting the doctors and nurses that rely on our products in providing exceptional care. We also gain insight into how they use the system so that we can continuously improve the service that we offer.

The dynamic nature of my role keeps each day both challenging and rewarding. My team is engaged in a number of tasks and projects, ranging from building reports to gather crucial data for NHS England management and payment initiatives, to creating performance monitoring reports to evidence that Service Level Agreements are met. I am also involved with internal and external ISO audits which ensure that we are compliant with ISO requirements, company policies and contractual commitments.

My role at TPP has provided the opportunity to travel internationally on multiple occasions. Recently I have visited Malaysia, where I assisted clinical teams in implementing SystmOne and supported them throughout their go-live. Witnessing the positive impact our products have on clinicians and patients worldwide demonstrates the importance and impact of the work we do collectively.

The best thing about working at TPP is being surrounded by such incredible people. I have gained so much confidence from working within such a supportive team and the company as a whole is very sociable, so your colleagues soon become your friends outside of work. There are also some amazing company perks, from an early finish on a Friday with a paid bar tab at the local pub, to travelling across the world to sail around the Caribbean islands or ski in the French Alps!

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